CovaU Energy Reviews

Excellent!

Had a pleasant experience adding a concession to account, call answered immediately which was great!

Utilities companies have made the pricing of gas and electricity so complicated that trying to compare them is bordering on anti-competitive. I recently wanted to review my bills, but when I went to open the pdfs, they were corrupted. I rang CovAU and the operator was very helpful. He provided me with new historical copies of my invoices very promptly. It was a reminder that good people make a huge difference to your lived experience, even when the companies they work for might make you feel otherwise. The reference for my call was SF02537409. I’m stating it here so the operator is recognised for the great service he provided.

Good service

Thank you for your help, everything went smoothly

I was requested to update my details for the coming year. The customer reps I spoke with were informed, professional and helpful. I appreciated their assistance and would always recommend them to others. Judy

Very kind customer service member, keen to help me solve the problem.

The reply is quick and efficient

Great service

I have been struggling to get my concession applied due to my lease incorrectly listing my suburb. Jasper at CovaU was able to work through the issue swiftly and without any additional stress.

easy to deal with

Great service very helpful

Called CovaU afterhours today & spoke with Christian @ the customer support. He was very helpfull, really appreciate his help. Helped me finding my bills & sent me an email with the bill that is not showing at the email. Also offered to help with future bills. Thanks a million Christian

The worst experience I've ever had with an Electricity supplier. I had to find another retailer after 1 month with Covau. I negotiated supply and electricity rates and when I received my bill, the rates charged had markedly increased. When asked why, I was told that the rates had increased in that period. I was never told that at all and was guaranteed those rates negotiated. One thing I hate are deceitful people and I quicky found another retailer which had better rates than the ones I had with Covau and quickly changed over. Another thing is that you're dealing with an overseas call centre and it was very hard to communicate with them. Never again. Be aware before you sign up with this company!!!

Maureen is really helpful and friendly. My concern is not really done yet but I like how to discuss with her.

very good and fast service, explain clearly details and continue support customers at any time. Highly recommended

Excellent customer service. Change of ownership was done quick and easy.

Thank you for nice service