I dealt with Aushmeare Nazareno and he…
I dealt with Aushmeare Nazareno and he was warm and friendly and managed to solve my problem quickly and easily. Can recommend!!

10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
I dealt with Aushmeare Nazareno and he was warm and friendly and managed to solve my problem quickly and easily. Can recommend!!
wonderful service, and very easy to set up my account. i was provided good deals and got everything sorted with no hassle.
Good prices and easy to transfer from old provider. Efficient systems and nice people.
Yes good service solve my problem as well thank you once again Covau👍
Even when a technical glitch interrupted the service, M was brilliant and sorted everything for me. Great service and easy to deal with.
Useful information and help to solve my issues
In addition to the exceptional customer service, the call center operates 24/7, ensuring prompt assistance without any wait time. The courteous and knowledgeable representatives are always ready to provide friendly and efficient support.
i spoke to the girl today to help to apply the concession card. she is good
The support person immediately able to respond to the concerns
Very helpful with service:)
Thank you for actually listening and then figuring out a way to deal with the mess I made. It was lovely to have someone who accepted my apology so graciously and took the time to sort things out .
I had a great experience after an error which caused my gas account to be connected to the wrong meter - an issue from my end when I signed up and put in a slightly incorrect address, so it was my neighbours meter instead of mine. Fixed in a single day, the customer service was friendly and knowledgeable, really went the extra mile to make sure it was all fixed up with no fuss.
Very helpful and friendly staff, solved my moving elec profile issue within a short time. Excellent and top of all Professional!!! Recommend CovaU Energy
Knowledge of the person who took my phone call, went above all to help me. Thank you
all Good everything is good service!
Great Experience with Energy and Gas
Problem with the amount to be paid in the tax invoice. Spoke to A. who is very understandable. He is patient to help me to fix the problem
When needing some help with my electricity account, I had exceptional customer service from Angelique. Highly recommend.
Aushmeare is very helpful
The customer service representative is very calm and courteous and asked my details and found appropriate solution . Very prompt service and clearly communicated .satisfied with the customer service thanks
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
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CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
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