10 months ago
I had a lovely conversation with a courteous call agent.. She was helpful, empathetic and well trained.
10 months ago
Very happy with the assistance received to switch my energy plan! Thank you...
10 months ago
Representative solved an issue that I had previous communication about
My experience with the sales representative was informative, very efficient, personable and hassle-free. This is the second property I’ve connected to CovaU and I highly recommend them for their competitive rates.
Alvin Ongque was a great amazing at helping me with sorting out my concession and super lovely to talk to, 5 star service!!
Reference number SF02959376 It was an outstanding experience of customer care !!! CovaU person who took my call showed patience, attentive listening, and sympathy for my frustrations, Above all this, person was knowledgeable to advise next step for resolving my issue.
The staff member was very helpful and patient with me A technonuppty
Response to phone call was quick. Person in charged efficient in getting a satisfactory answer to my question, with patience.
I spoke with customer service person on 4th jan and she was very helpful. As requested she called me back. She tried her best to help me to resolve the issue. Not happy with Covau Energy’s services. It’s been more than 1.5 years we are with Covau and they are not able to resolve the issue for using rewards. Each time they say it’s 10-14 days for the rewards team to contact and the issue is never resolved.
Great experience good customer service
Patiently and thoroughly addressed by inquiry. Very customer responsive, thank you.
Very courteous and professional service! Also, I did not have to wait long to speak to a human!
I had a very easy conversation over the phone about joining a gas plan with CovaU Energy. The lady I spoke to communicated very clearly about everything, was patient and made joining super easy.
Maureen Tingson
Good price, great support. Would recommend to friends.
Well explained.
LOVE CovaU! I accidentally didn't cancel my gas account when I left an old house and didn't realise until months later - they reassured me and gave me clear instructions and it was solved SO quickly and easily! Transferring to CovaU in the first place was also extremely easy and their prices are so good. THANK YOU SM!
Got led to CovaU by Victorian Energy Compare website. But then after a month, they upped the price. So now, I have to change out.
each time I have called Covau I received polite and efficient assistance
Every time I needed to call CovaU for setting up, moving in/moving out, it has been a pleasant experience and issues quick to be sorted. Today Liezel helped me with a moving house request, she helped to make it a smooth process and was so friendly and approachable. Thank you.
The customer service person was very polite, helpful and thorough in arranging set up of gas at a new property and cancellation of the old service.
The customer service person was extremely helpful and thorough with my injury and followed it through from start to finish. Excellent customer service. Thank you
Excellent service, very helpful person
Based on analysis of 7 reviews rated 1-2 stars for CovaU Energy
“I spoke with customer service person on 4th jan and she was very helpful”
“Got led to CovaU by Victorian Energy Compare website”
“The worst experience I've ever had with an Electricity supplier”
“Did not understand my query to have a controlled load installed at our house”
“However, no response came”
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CovaU Energy is an energy provider based in Australia, offering services to residential and business customers across multiple states, including New South Wales, Victoria, Queensland, South Australia, Tasmania, and the Australian Capital Territory. The company focuses on providing competitive energy plans that allow customers to compare options and switch online easily. CovaU Energy also promotes features like bill payment convenience and account management through its digital platform. In addition to its energy services, CovaU Energy offers a rewards membership program that provides exclusive discounts and benefits at thousands of participating businesses. This program aims to enhance customer value by delivering savings opportunities throughout the year. CovaU Energy is committed to delivering accessible energy solutions while ensuring users can efficiently manage their energy consumption and expenses.
CovaU Energy receives overwhelmingly positive feedback, with customers frequently praising the exceptional service and helpfulness of the staff. Reviewers highlight their experiences with courteous and knowledgeable agents who effectively resolve issues and provide clear information about energy plans and billing inquiries. Many express satisfaction with the promptness of service, noting that their questions are answered thoroughly and empathetically. However, a small number of reviews mention concerns regarding billing issues and service-related complaints, indicating that there may be occasional challenges in these areas. Overall, the sentiment is highly favorable, with consumers appreciating the attentive customer care and efficient problem-solving. CovaU Energy is regarded as a reliable choice for energy services.
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