The Coffee Bean & Tea Leaf

2.7058823529411766 out of 5 stars
2.7
Average51 reviews

TrustScore

2.7
2.7058823529411766 out of 5 stars
Average
5 out of 5 stars
15
4 out of 5 stars
4
3 out of 5 stars
6
2 out of 5 stars
3
1 out of 5 stars
23
51 reviews in total

Review summary

The Coffee Bean & Tea Leaf has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

The coffee cup folded in half when I…

The coffee cup folded in half when I attempted to remove it from my vehicle, spilling scalding, hot coffee all over my l...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

the order came in a very short time and…

the order came in a very short time and the service was very good thank you zariyab

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Beware of their gift card!!!

I redeemed a lot of Citi Thankyou points and converted them into a gift card from The Coffee Bean & Tea Leaf Company. I ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Absolutely the worst customer service

Absolutely the worst customer service. Great drink but good luck if you have any issue.

0
0
🔥 High engagement

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Lance Freeman
Lance Freeman
1 reviews
about 6 years ago
5 out of 5 stars

Coffeebean And Tea Leaf

Whenever I need my coffee, CBTL is always the number one option. It provides the best coffee within our area in my opinion and the also offer a wide variety of food and dessert. And what I like the most is they provide a Wi-Fi access which I need for my work. The ambiance of the store is also good! Definitely an experience!

Helpful?
Chris
Chris
1 reviews
over 6 years ago
3 out of 5 stars

I want to give this company 5 stars... but

I want to give this company 5 stars, just because they make the effort to help people trying to get a no-sugar option. However, in practice I have ordered items that ended up tasting watered down or just plain bad. It's still worth going, just know you can't count on the people making the drinks to know what it tastes like. (If they did, I would never have gotten what they served me) Hopefully you will find something you like.

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Chris Mannet
Chris Mannet
1 reviews
over 6 years ago
5 out of 5 stars

So warm, ambient and good.

My experiences with CBTL all have been very warm and just felt like I was home. Their food, tea (ahh, their tea) and coffee are awesome.

Helpful?
Alyssa Diaz
Alyssa Diaz
1 reviews
over 6 years ago
1 out of 5 stars

354 Five Cities Drive Pismo…

354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffee.

Helpful?
AD
AD
1 reviews
over 6 years ago
1 out of 5 stars

354 Five Cities Drive Pismo…

354 Five Cities Drive Pismo Beach CA 93449 USA is the location closest to me and there is an employee named Heidi who always chooses to be rude/mean to me. No other employee treats me like this. I see Heidi at the register frequently and she corrects me when I ask for "a latte with dark chocolate" by asking me if I meant to say "a dark chocolate latte". I don't try to purposely order my drink the wrong way, or the way Heidi likes it to be ordered, I just sometimes add on the dark chocolate at the end. I leave a tip every time, I used to work at a coffee shop and I know how important tips are, and I always say thank you. Even after Heidi has been rude to me at the register, I still leave a tip. But Heidi chooses not to say thank you or even acknowledge the tip and never says thank you to me on behalf of The Coffee Bean. I have gotten to the point where When I walk inside the store and see Heidi at the register I start preparing myself to make sure that my experience won't ruin my cup of coffe.

Helpful?
John Carter
John Carter
1 reviews
over 6 years ago
4 out of 5 stars

Good Good Good

Cozy,quite , good light.Great for reading , working or chit chat.And loved the Cappuccino.Good priced nice tasting coffee and snacks .Friendly service.

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Johnny
Johnny
1 reviews
over 8 years ago
2 out of 5 stars

Have many time drink Chai tea latte at …

Have many time drink Chai tea latte at Bangkok specially siam i spend near 10.000 bath a year before i come every day when i visit bangkok near 60 day a year But after april i not go longer i find another brand, because branch Siam center force me to try another brand and this i like better. The Coffee bean at Siam center close for normal customer because the better want a event from a big company, and left the regular customer without service, these customer must go to other places. Another branch chit lom central have sold out of Chai tea latte, what okay i give up,. after this bad. hope you do better other place in the world.

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