Cityrez Estate Agent Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
A very friendly agency. Three years of cooperation with zero problems. They respond to emails very quickly. Repairs were done on time. We ended our cooperation because I bought a house. When moving out, they were very helpful with the organization. I highly recommend them 100%.
I lived for two years in Deals Gateway, renting a flat through CityRez. Mark, Tony, and Sevim were incredibly professional, responsive, and attentive throughout my tenancy agreement. Highly recommended!
Great agency! Nice people and very responsive! Had an issue with my wall and they were very proactive and communicative in resolving it as soon as possible.
Tony and his team have been dealing with the rental of my two properties in Deals Gateway for twelve years. During that time they have found new tenants quickly and managed the properties very efficiently. Communication is good and any issue is dealt with promptly. Replacement items are costed and sent to me for approval. Prices seem reasonable. My only negative comment would be that the monthly rental can sometimes take time to appear in my back account.
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cityrezltd.co.uk45 total • Write a review
US
We have lived in a property that they manage for almost two years and they have failed to addressed various issues including a severe mice infestation which they felt they had nothing to do with until we had to call environmental health and get the holes in the brick walls blocked ourselves , at our own cost, as I am pregnant and we have a young child and we couldn't wait to be fobbed any longer! We have a long list of issues outstanding, including a heavy chandelier which doesn't appear to be safely secured and could fall off and impaled on of us at any point. Last month we were given notice that the Landlord wants his property back which is absolutely fine, but now the agency is basically making threats that we have to use the cleaning company that THEY recommend or if there are any issues with the cleaning they will take the money off the deposit. I am absolutely disgusted and baffled that they would even resort to make such threats as having always paid the rent on time, and having worked in the industry myself in the past, I know rightly that we only need to hand the property back in the same condition it was given to us initially minus wear and tear. Should they wish to claim otherwise, I am more than happy to take my dispute to the deposit scheme as and when! As a tenant, I would stay clear of this agency just for the sheer amount of unnecessary stress and their basic lack of understanding of how basic renting laws work. As a landlord, I would stay clear of this agency as they have little regard for your property and I have no doubt will take a massive percentage of your monthly rent whilst disrepecting good tenants off and not taking care of your property.
Date of experience: May 22, 2018
Dealing with Cityrez has been fuss free and straightforward with no hidden fees. It was our first time renting. Claire, Andy and Tony were very welcoming and honest. The customer service at Cityrez is 10 out of 10, the team were so approachable and was on hand to answer any questions we had. We are very happy with the service from Cityrez. Thanks Guys.
Date of experience: March 22, 2017
I've let my 3 bedroom house twice via CityRez and they've always been responsive and fair. Other agents charge hidden fees and tie you up with small print, but my experience has been straightforward and clear. The agents know the area, and I'd trust them with further business.
Date of experience: March 20, 2017
We've been letting through CityRez for about half a year now and everything is great. They deal with everything smoothly and seamlessly, there's a dedicated maintenance agent always on call. Most importantly you're not treated like a number, which is all too common with big agencies. Would highly recommend CityRez to all my friends.
Date of experience: March 20, 2017
Amazing people working in Cityrezltd and extremely helpful, for us everything went smoothly and fast. We are very happy with our flat. I can honestly recommend Cityrezltd.
Date of experience: March 18, 2017
Very fast and efficient way to find a house
Date of experience: March 17, 2017
US
We have used Cityrezltd to help us rent our flat at Deals Gateway complex. We have found the staff to be very knowledgeable, easy to work with and friendly. We would recommend Tony and his staff to others who need help purchasing or renting a property in the Greenwich/Deptford area.
Date of experience: March 8, 2017
Great letting agency. Helped me at a time when finding a flat seemed almost impossible but I put trust in CityRez and my trust was not misguided. Very helpful, thorough and prompt on all replies and service. Special mention should be made to Tony, Andy and Claire for all their over and above help, patience and support. I've now moved into my place and couldn't be happier. Thank you all again.
Date of experience: March 6, 2017
We have used Cityrez for a number of years and we have always found the team helpful, friendly and efficient. It is reassuring to have them available on site and we would not hesitate to recommend them. Simon
Date of experience: March 4, 2017
