Cityrez Estate Agent Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
A very friendly agency. Three years of cooperation with zero problems. They respond to emails very quickly. Repairs were done on time. We ended our cooperation because I bought a house. When moving out, they were very helpful with the organization. I highly recommend them 100%.
I lived for two years in Deals Gateway, renting a flat through CityRez. Mark, Tony, and Sevim were incredibly professional, responsive, and attentive throughout my tenancy agreement. Highly recommended!
Great agency! Nice people and very responsive! Had an issue with my wall and they were very proactive and communicative in resolving it as soon as possible.
Tony and his team have been dealing with the rental of my two properties in Deals Gateway for twelve years. During that time they have found new tenants quickly and managed the properties very efficiently. Communication is good and any issue is dealt with promptly. Replacement items are costed and sent to me for approval. Prices seem reasonable. My only negative comment would be that the monthly rental can sometimes take time to appear in my back account.
No description available yet.
Website
cityrezltd.co.uk45 total • Write a review
A very professional and friendly service. Always on hand to help with queries, especially Mark who went out of his way .
Date of experience: February 17, 2021
From the moment I called to view the property to the final stages of securing the flat I have been impressed by the professionalism and care shown by the agents at Cityrez, especially by Mark Hanson (who showed me the flat) and Laura Farmery (who helped me with the paperwork). Really such a lovely bunch of people who were not pushy in any way and I really felt as though they had my back throughout the process.
Date of experience: February 17, 2021
I contacted CityRez before arriving back in London to secure a rental. The same day I arrived I popped in at CityRez offices without an appointment and met Mark Hanson who arranged an apartment viewing for me within an hour or two. After viewing a few other apartments as well I contacted Mark and put in an offer to secure the CityRez apartment he had taken me to. The process was quick and easy and well taken care of by Mark. Within a few days Mark had the apartment ready for me to move in. I can definitely recommend Mark. With CityRez having offices on-site at the development I often bump into Mark taking people for viewings at all times of the day and evenings. I will often pass the offices and Mark will be working late on a Saturday evening taking care of business. Thanks Mark for the professional service. If anyone is looking for an apartment in the area make sure to visit Mark and the rest of the team at CityRez.
Date of experience: February 17, 2021
I rented via Mark Hanson and City Rez. Mark was very professional and was a total problem solver and provided solutions on everything I needed. Once I moved he was there for any issue and provided information that was invaluable. Rare I have found in most situations. Thank you for your continued assistance Mark, best wishes James
Date of experience: February 16, 2021
Great experience from viewing to taking over the flat. Everything went smoothly thanks to Mark Hanson. Can only recommend it!
Date of experience: February 16, 2021
Great company to deal with. I rented a property from Mark Hanson, Mark went above and beyond to ensure my letting process was simple. I bombarded Mark with questions and was never made to feel like the nuisance that I was. Mark always answered my questions without hesitation and that made my mind up. City Rez is a company I will use again and I highly recommend Mark Hanson
Date of experience: February 15, 2021
US
We have been in our flat for 3 years and had nothing but positive experiences with City Rez. We have had some awful letting agents/landlords in the past. Especially in London. Thankfully City Rez are an exception to them
Date of experience: April 30, 2020
US
Moved in recently in August into our two bedroom apartment. Enjoying the on-site facilities. The agency was very helpful, made the complete transaction easy and smooth. So glad the agency is on site, makes it easier to communicate with them if and when we have issues. WK
Date of experience: September 5, 2019
US
What a bunch of incompetent idiots. They fixed my window, but actually made it too loose...tried to tell them about it, was ignored, ended up damaging the hanger that holds the curtains because window basically almost fell out, had to fix myself. Then they take off money from the deposit because of a damaged hanger hahahaha. Getting the security deposit has been one hell of a fight, even once it was agreed upon howmuch we'd get back from the deposit (which took 2 weeks longer then was promised) After the agreement, one agent has 'gone on leave'. Then I was assured the paperwork has been processed and would take a few days to receive, once I asked for proof..NO MORE ANSWERS HAHA... OH YEA ONE MORE THING...the last tenants left a huge!! huge ink mark (looks like a few pens just exploded under the bed) They deducted it from their deposit but never replaced the mattress for us hahaha. Seemed like we'd get a new mattress, but once rent was paid, we never heard back from the landlord in all 12 months, agency would just ignore us completely. (hoping to receive our deposit sometime in this lifetime)
Date of experience: June 4, 2018
