Charlies

Incredibly helpful staff across two distinct departments

After the Delivery firm failed to deliver the the goods on time, Emma at Charlies went out of her way to expedite us receiving them by the next day.

After my order I was contacted by the staff to confirm what I had ordered. The shipment was very prompt and we are very pleased with the water feature. Their staff are very helpful

Great product , fast delivery but thought 1 delivery cost should be implemented not charge delivery for each item

We picked it out, it is a good buy. It looks good we are pleased with our choice Its Fabulous .

Great service. Large range of frames to choose from

Great service at a very competitive price. First time we have bought from Charlie’s- won’t be our last!

Great price, lovely item, packed well and quick delivery. Would recommend.

Charlies.co.uk – Disappointed with the Returns Process It pains me to write this review, especially as I’ve ordered from Charlies.co.uk several times before without any issues. Until now, everything has gone smoothly. However, my recent experience has been frustrating and disappointing. I placed a large order, but unfortunately, several items needed to be returned. This is where the problems began. Unlike many other retailers, Charlies.co.uk does not have a simple online returns portal. There’s no option to log into your account, select items, and generate a return label. Instead, you have to manually notify them that you want to return something. I reached out via their Chat Bot, email, and even via their What's App platform a few days ago. I did receive a couple of responses, and I clearly stated which items I wanted to return. I also confirmed that I was happy to pay the £3.99 for a returns label. I assumed it would be straightforward from there—but it wasn’t. I was told that the label had been sent multiple times, but I never received it. I checked my spam folder, as advised, but still nothing. Eventually, I had to call customer service and spoke with someone named Ben, who promised to send it out that same day. Again, nothing arrived. Today, I received a message via WhatsApp (which I initiated), and now they are trying to arrange a collection for tomorrow. Honestly, my confidence is low at this point, but I’ll be staying home all day in the hope it does get collected. Time is running out, as I’m going away soon, and I don’t want to leave this issue for my husband to sort out. This process has been far too complicated. The returns system desperately needs an overhaul, and customer service should be much more proactive. I’m certain this kind of experience will put off customers, especially when returning items becomes such a hassle. I’ll update this review once (or if) the return is actually completed.

Excellent product, great delivery company. Any issues I had were dealt with quickly, efficiently and with no quibbles.

Despite being depicted as fitted to a globe lantern identical to those I have, the replacement battery light box was too big. Please can you add dimensions?

Have purchase many items from Charlies, both online and direct from their outlets. Good variety of produce available at reasonable prices. Staff are always helpful, friendly and polite.

Excellent service. Items delivered ahead of scheduled date.

Simple online buying process - bought late Tuesday evening. I was contacted the next day to arrange free delivery - this was a 3 man delivery service and they would put into the garden. Delivery slot booked for the Friday. 1 hour time slot given the night before. Absolutely amazing service. Very pleased. Love the garden furniture too. It's bramblecrest, which is sold in multiple places. Charlies however had a significant discount for the fire pit table that I couldn't find anywhere else and they offered payment over 12m with 0%. Can't fault them. Thank you Charlies.

Very satisfied with items purchased, and a quick delivery too. 😊

Excellent value, fast delivery and great customer service. Thank you

Superb customer service. Extremely helpful. Delivery drivers were very good and careful around our property.

Great quality product and quick delivery

Great company to deal with

Bought A Hartman pergola excellent quality and over four hundred pounds cheaper in Charlie's than Leekes. Great service and free delivery.