Charlies

4.823 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.823 out of 5 stars
Excellent
5 out of 5 stars
918
4 out of 5 stars
42
3 out of 5 stars
8
2 out of 5 stars
9
1 out of 5 stars
23
1,000 reviews in total

Review summary

Charlies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Quick and easy to order

Quick and easy to order. Products as advertised. Delivered on time

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very efficient from order through to…

Very efficient from order through to delivery. Kept fully informed at each stage.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

birenstock look-alikes

good quick efficient, many thanks.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Wonderful service

The friendliness and help I had in store was great.The delivery was good and I will certainly shop there again

0
0
🔥 High engagement

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4 months ago
5 out of 5 stars

No hasstle

No hasstle, found my items easily on friendly website. Goods despatched & delivered promptly.

Helpful?
4 months ago
5 out of 5 stars

Great product

Great product, excellent service.

Helpful?
4 months ago
5 out of 5 stars

garden furniture…

We have always our garden furniture from Charlie's as it reasonably priced and great service, this time we used the Aberystwyth store and we had great professional service from a young lady by the name of Abi, very polite and cheerful.

Helpful?
Doreen Dilkes
Doreen Dilkes
1 reviews
4 months ago
5 out of 5 stars

Delivery was quicker than expected

Delivery was quicker than expected Well packed Good value for money

Helpful?
Helen P
Helen P
1 reviews
4 months ago
5 out of 5 stars

Excellent products and good shopping experience.

Found just what we were looking for at Charlies. After placing our order we received our order within very good time. It arrived well packaged in very good condition and we were informed throughout about when to expect our parcel. Shopping with Charlies was a great experience

Helpful?
4 months ago
5 out of 5 stars

Sthil petrol blower

It was easy to order free delivery and very quick delivery. Excellent product.

Helpful?
4 months ago
5 out of 5 stars

Prompt delivery

Prompt delivery, everything as described, cheaper shoes than I found elsewhere

Helpful?
S L
S L
1 reviews
5 months ago
5 out of 5 stars

the shoes areexactly as described

the shoes areexactly as described, sold for an excellent price and on the standard delivery srvice arrive quite quickly i woul cetainly use them again if i need any of the products they deal in.

Helpful?
Emily Shaw
Emily Shaw
1 reviews
5 months ago
1 out of 5 stars

BEWARE OF ONLINE ORDERING

BEWARE OF ONLINE ORDERING. I wanted to return an online order. The order came with no paperwork or return address. The returns page on their website has no returns address so I called the store to ask for one. A lady rang me back and told me to bring it to store to return it. After I explained I live an hours drive away and asked for a return address to post the order back she told me she can’t help me. What a waste of time beware of ordering online.

Helpful?
Kim Childe
Kim Childe
1 reviews
5 months ago
5 out of 5 stars

Very quick delivery and very well packed

Very quick delivery and very well packed

Helpful?
R Warburton
R Warburton
1 reviews
5 months ago
5 out of 5 stars

Lovely store and really helpful staff.

Knew lots about the stock they were selling and were very informative. Gave us details about different products and what else was available staring from the cheaper products to the most expensive and the pros and cons for each.

Helpful?
Denise Walton
Denise Walton
1 reviews
5 months ago
5 out of 5 stars

Quick delivery and good communication

Quick delivery and good communication. The item was just as described. Before buying the parasol I rang to ask a question regarding the brand. Customer service lady was very helpful and pleasant to deal with.

Helpful?
5 months ago
5 out of 5 stars

Fabulous company

Good prices, prompt service and everything arrived so well packaged.

Helpful?
Pam
Pam
1 reviews
5 months ago
5 out of 5 stars

Very helpful when I had a query

Very helpful when I had a query. Unfortunately what I ordered did not fit.

Helpful?
5 months ago
5 out of 5 stars

Excellent service polite and efficient

Excellent service polite and efficient

Helpful?
Mrs Anderson
Mrs Anderson
1 reviews
5 months ago
5 out of 5 stars

Goods exactly as described

Goods exactly as described, and great quality Prompt delivery Would definitely buy from Charlie's again

Helpful?
June Holmes
June Holmes
1 reviews
5 months ago
5 out of 5 stars

The whole experience from ordering to… delivery

The whole experience from ordering to delivery of items was excellent . A colleague rang and confirmed in email my order they explained the delivery procedure I could choose my preferred date. The delivery men were professional,respectful and polite . The items ordered are of a superb quality I can’t wait to use them . They were packaged extremely well no damage whats so ever .

Helpful?
Sandra Grice
Sandra Grice
1 reviews
5 months ago
5 out of 5 stars

Fantastic customer service!

First time ordering from Charlie's. I wanted a pair of Grubs wellies. Charlie's offer a great price. I knew I might have problems with the fit so emailed to check what the cost of return was prior to ordering. I had a lovely email back. So ordered 3 different pairs but sadly none fit. Phoned to arrange a return and again their customer service couldn't be more helpful. Will not hesitate to order from Charlie's in the future and cant recommend them highly enough. Thank you Charlie's 😊

Helpful?
Neil
Neil
1 reviews
5 months ago
5 out of 5 stars

The speed from order of the product to…

The speed from order of the product to delivery…..excellent

Helpful?
Karin
Karin
1 reviews
5 months ago
5 out of 5 stars

Very satisfied

Item delivered quickly. Good price - will shop here again

Helpful?

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