Charlies

4.823 out of 5 stars
4.8
Excellent1,000 reviews

TrustScore

4.8
4.823 out of 5 stars
Excellent
5 out of 5 stars
918
4 out of 5 stars
42
3 out of 5 stars
8
2 out of 5 stars
9
1 out of 5 stars
23
1,000 reviews in total

Review summary

Charlies is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Quick and easy to order

Quick and easy to order. Products as advertised. Delivered on time

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Very efficient from order through to…

Very efficient from order through to delivery. Kept fully informed at each stage.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

birenstock look-alikes

good quick efficient, many thanks.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Wonderful service

The friendliness and help I had in store was great.The delivery was good and I will certainly shop there again

0
0
🔥 High engagement

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Derek B
Derek B
1 reviews
4 months ago
5 out of 5 stars

Fantastic staff at Queensferry

Fantastic staff at Queensferry. Helped me order patio sets and items delivered with ease three days later

Helpful?
Mr Chaplin
Mr Chaplin
1 reviews
4 months ago
5 out of 5 stars

Every thing was excellent

Every thing was excellent. Sales, Admin and Delivery.

Helpful?
Ann
Ann
1 reviews
4 months ago
2 out of 5 stars

I paid for next day delivery but the…

I paid for next day delivery but the items were not delivered until the following day. Also one chair cover was damaged. But the chairs are otherwise good.

Helpful?
Glenn Faxon
Glenn Faxon
1 reviews
4 months ago
5 out of 5 stars

Super fast delivery item as described…

Super fast delivery item as described would definitely use again thankyou.

Helpful?
Sally Burke
Sally Burke
1 reviews
4 months ago
5 out of 5 stars

Really prompt and efficient service

Really prompt and efficient service - delivery of patio furniture set was only two days from ordering! Prior to delivery there was great customer service with telephone contact to arrange a convenient date and time. Was kept updated throughout

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S and P Oram
S and P Oram
1 reviews
4 months ago
5 out of 5 stars

Delighted with the Arbour

Delighted with the Arbour - good quality, assembled (by professionals) in around 3 hours, really does seat six quite comfortably - and provides shelter from wind, sun and rain.. Would have appreciated notice of exact day of delivery for such a large item.

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Mr Cumberland
Mr Cumberland
1 reviews
4 months ago
5 out of 5 stars

Great product great service

Great product great service

Helpful?
Jean Collins
Jean Collins
1 reviews
4 months ago
5 out of 5 stars

First class service always

First class service always

Helpful?
L&T Allen
L&T Allen
1 reviews
4 months ago
5 out of 5 stars

Great choice

Great choice, easy to navigate website, reasonable prices.

Helpful?
Vicki
Vicki
1 reviews
4 months ago
4 out of 5 stars

Great price for LG outdoor furniture, quick delivery to Scotland

Great sale price for the lg outdoor ‘Monza’ furniture set and delivered within 2 days (to Scotland). After ordering I received a phone call to arrange delivery. I agreed a delivery date provided it would be in the afternoon, call handler advised I could opt for an afternoon delivery once the courier confirmed. What they didn’t mention was that opting for a morning or afternoon slot would cost an extra £35! Managed to make arrangements to receive the order at the courier’s allocated time, they ended up arriving 3hrs later than the allocated slot (delivery tracker was not accurate). However when they did arrive, the courier did kindly offer to take away the outside packaging and happily checked the items over with us as the box was a bit bashed. Apart from this, very happy with Charlie’s service, great quality item and their price couldn’t be beaten.

Helpful?
4 months ago
5 out of 5 stars

Good product range, competitive prices.

I searched online for suitable storage, and having identified suitable boxes, I them searched for the best price, and Charlie's came out on top. So great products at competitive prices, delivered promptly. Recommended seller.

Helpful?
Miranda
Miranda
1 reviews
4 months ago
5 out of 5 stars

Great!

Had all the equipment I needed - and good quality items at a good price. Delivered really quickly too. Great!

Helpful?
Joanna Cooper
Joanna Cooper
1 reviews
4 months ago
5 out of 5 stars

I cannot fault Charlies at all from the…

I cannot fault Charlies at all from the order to the delivery and the quality of their items. I am a very satisfied customer

Helpful?
David Putley
David Putley
1 reviews
4 months ago
5 out of 5 stars

Charlie’s - great value and service.

Charlie’s not only had a comprehensive range of items I was interested in, as well as competitive prices, the delivery was smooth a straight forward. A pleasing customer experience.

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MS
MS
1 reviews
4 months ago
5 out of 5 stars

Great customer service

Couldn't deliver next day like paid for so they let me know asap and refunded the next day delivery fee. Very good experience with them.

Helpful?
Steve Pine
Steve Pine
1 reviews
4 months ago
5 out of 5 stars

Quick delivery

Quick delivery Leaf blower works well,no problems

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Lesley
Lesley
1 reviews
4 months ago
5 out of 5 stars

We ordered garden furniture and cover

We ordered garden furniture and cover. Delivery was quick, was kept up to date with everything. We had an issue with the cover twice.. not Charlies fault but they resolved it quickly both times . Fantastic customer service, whis all companies where this helpful and quick at resolution.

Helpful?
Elena  Tinch
Elena Tinch
1 reviews
4 months ago
5 out of 5 stars

Fantastic service and a great selection…

Fantastic service and a great selection of products. Very happy and will definitely use again.

Helpful?
M Ackerman
M Ackerman
1 reviews
4 months ago
5 out of 5 stars

Excellent value for money

Excellent value for money. The cake container and free container i received are both sturdy and good quality plastic. I'm very happy with my purchase and will order from Charlies again.

Helpful?
4 months ago
4 out of 5 stars

Very good service from customer…

Very good service from customer service. Packaging of goods could be improved with Handle with Care sticker on box if items may be subject to damage in transit

Helpful?

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