James was extremely thorough.
His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case.
He was friendly and professional throughout, including a debriefing Teams meeting to discuss/clarify the report.
I won't hesitate to use Charlecote Estates again.
I instructed James at Charlecote, and the service he provided was outstanding. The task was completed promptly, and the report delivered was exceptionally thorough. The level 2 report played a crucial role in facilitating my property purchase, highlighting various important elements. I highly recommend James and the entire Charlecote team over other surveyors.
In the end it was the level of detail and possible consequences of the issues found. It cost me £1275 for the survey but saved me at least 10 times in fixing the issues.
From the outset James was polite, explained what he would do and gave me a timescale. In reality it was much shorter than indicated. Great value for money.
Comprehensive and informative, it provided a good basis for positive discussions with the owners last week. Content and recommendations agreed. Copied to our solicitor for information.
The sewage treatment plant is an anaerobic digester, not a septic tank; and requested comment on ground water flooding was not included, but discussed later by phone.
Suggested important inclusion is age of boiler in a 20 year old house. This was 6 year.
Charlecote Estates conducted an excellent RICS Homebuyers Survey for my prospective purchase. The report was clear, concise and covered every area in great detail. The surveyor was excellent- and communicated clearly with me prior to, during, and after the survey. I would not hesitate to use their services again; and I highly recommend Charlecote Estates.
James is very professional and reliable, I have got a call from him at 6:30pm on the same day after the survey and clearly explained the problems and suggested actions, I called him again 2 weeks later for further questions and clarifications, he is still very patient and helpful to discuss. Highly recommended for the smooth transaction.
We got good informative phonecalls before and after the survey. It was very good to talk through the salient points. The report was easily understandable and we received it promptly the next day.
James provided an overview of the findings on the day of the survey which I was grateful for, and the report was clear and easy to understand. Would recommend. Thank you
Very straight forward & professional process from initial inquiry to receiving survey report within a few days from the actual survey date. Would recommend.
James was exactly as other reviewers had advertised. Knowledgeable, and thorough, and responded to all email and telephone communication promptly and delivered a detailed survey which I used to negotiate my house purchase with. Would highly recommend his services to anyone.
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