Charlecote Estates is exceptionally well-rated by customers. Customers particularly appreciate service and professional.
James was extremely thorough. His report clearly categorised items from 1 (no action) to 3 (short term action recommended), estimating likely costs in each case. He was friendly and professional throughout, including a debriefing Teams meeting to discuss/clarify the report. I won't hesitate to use Charlecote Estates again.
I instructed James at Charlecote, and the service he provided was outstanding. The task was completed promptly, and the report delivered was exceptionally thorough. The level 2 report played a crucial role in facilitating my property purchase, highlighting various important elements. I highly recommend James and the entire Charlecote team over other surveyors.
Detailed report,
In the end it was the level of detail and possible consequences of the issues found. It cost me £1275 for the survey but saved me at least 10 times in fixing the issues. From the outset James was polite, explained what he would do and gave me a timescale. In reality it was much shorter than indicated. Great value for money.
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charlecote.co.uk196 total • Write a review
Fast and excellent survey. Telephoned on the day and emailed same evening. Wanted £100 more for valuation and £30 admin fee (despite own company) as I wanted valuation after survey sent. Even mentioned on phone that he would have charged more if he had known the issues found. For this reason have not gone back for survey on second house purchase.
Date of experience: February 7, 2020
We were very happy with James and the thorough survey report we received. James rang us after the survey and went through all the main concerns. We would definitely use him again.
Date of experience: December 5, 2019
Brilliant work. Very efficient and detailed report. Easy to work with.
Date of experience: December 3, 2019
We were recommended to Charlecote Estates and found their service to be excellent in every way. In view of our experience we have NO hesitation in recommending them to others.
Date of experience: October 31, 2019
James was a delight - easy to engage with, quick to respond and very open throughout the process. The pictures and guidance in the report was very informative allowing the vendors and ourselves to understand any issues without any misinterpretation as to the nature of any issues. The verbal feedback prior to the report issue was also invaluable as it allowed to have some truly independent thoughts added to the discussion which in turn allowed us to make informed decisions. In short - he is most highly recommended.
Date of experience: September 30, 2019
