Changelly

3.25 out of 5 stars
3.3
Average60 reviews

TrustScore

3.3
3.25 out of 5 stars
Average
5 out of 5 stars
30
4 out of 5 stars
3
3 out of 5 stars
2
2 out of 5 stars
2
1 out of 5 stars
23
60 reviews in total

Review summary

Changelly has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Excellent.

Excellent.

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Usually a huge fan of Changelly but their KYC can be bad

Usually a huge fan of Changelly. Did many transactions with them before. Always fast & Good. BUT it seems once you are ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

I made two exchanges for 20 SOL and 40…

I made two exchanges for 20 SOL and 40 SOL. The first exchange was successfully confirmed, but the second one was blocke...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Easy and fast!

My exchanges were performed without a hitch. It was easy and fast!

0
0
🔥 High engagement

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3 months ago
4 out of 5 stars

The information you give today is…

The information you give today is excellent my sister is a beginner and the information you give today is first class I am talking the one you are giving this Sunday

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Ashley Sain
Ashley Sain
1 reviews
3 months ago
5 out of 5 stars

Multiple options 4 transfers

Lots of options to send money! Great website!

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Jon
Jon
1 reviews
3 months ago
5 out of 5 stars

(Relatively) Painless Experience

Super easy to use, bought 15 dollars worth of Solana, had it in my Phantom Wallet in under 5 minutes. No stupid KYC (which is antithetical to the idea of crypto), just select what coin you want, where you want it sent, get redirected to the payment portal. Downside: the payment portal will still need personal information like phone number and address. Again, wish there was a way to get SOL while staying totally anonymous. Won't deduct a star no Cashapp or Cashapp card, or Venmo support, even though it's a bummer. So long as you have a normal credit or debit card, you're good to go. Don't usually leave reviews on Trustpilot, partly because I know this site can ironically not be trustworthy, and you have to take things with a grain of salt. But knowing how it's a pain in the ass sometimes to buy crypto (Hello Coinbase), I want to point people in right direction.

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Kim Jensen
Kim Jensen
1 reviews
3 months ago
5 out of 5 stars

Always reliable have used alot of times…

Always reliable have used alot of times and they do good. They take a little high fee though but otherwise all good.

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R BB
R BB
1 reviews
3 months ago
1 out of 5 stars

Answer to Changelly

Changelly claims that my funds had been refunded, but this is not true. The company is withholding customer funds while publicly pretending that a refund was issued. If I am mistaken, I invite Changelly to provide verifiable blockchain evidence showing that the funds were actually returned to me. After I submitted the requested documents changelly stopped answering to my emails. When writing on trustpilot about them stealing my funds they keep appealing my reviews and falsely claim that my funds were refunded without any evidence. Order ID: enmw4nu8t3qqh1li

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3 months ago
5 out of 5 stars

I love your service

I love your service, reliable and quick

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3 months ago
3 out of 5 stars

Where does a person go on the app to…

Where does a person go on the app to see past and pending transactions

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3 months ago
5 out of 5 stars

Great place to handle your crypto needs

I was able to complete my transaction in a timely manner with complete transparency

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Igor
Igor
1 reviews
3 months ago
1 out of 5 stars

do not make exchanges on this service

I am extremely dissatisfied with Changelly. My exchange was unlawfully put on hold, and my funds were frozen under the pretext of an “AML/KYC review.” I used XMR (Monero), which by design is a privacy-focused cryptocurrency and should not be subject to traditional risk-scoring systems. Despite this, Changelly demanded personal data and documents, refusing to proceed with the exchange or refund my money without them. This practice feels more like blackmail and a violation of user rights than a legitimate exchange service. Changelly can stop your transaction at any time and force you to disclose sensitive information. I strongly advise against using this service. If you value your privacy, funds, and peace of mind — look for alternatives.

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陳阿光
陳阿光
1 reviews
3 months ago
1 out of 5 stars

I am still waiting for the release of my 49,947 USDT

My Swap ID: 4p5nf5zrip8jgih0 I am still waiting for the release of my 49,947 USDT transaction. I have already submitted all the required documents and provided proof that the funds are legitimate. This money is very important to me because I urgently need it to repay my loan. If I do not receive these funds, the consequences for me will be extremely serious.

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Paul Smith
Paul Smith
1 reviews
3 months ago
2 out of 5 stars

I made one transaction of 10000 Usdt

I made one transaction of 10000 Usdt To eth Unfortunately I send usdt to trx wallet but instead of usdt trx There support chat told me nothing to worry about you will get your money back in 2 working days now today it’s one year completed Always got reply our compliance team working on it Not proper solution I have received It clearly shows the intention of not giving money back

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3 months ago
5 out of 5 stars

Your site now that I know how to use…

Your site now that I know how to use it, is easy for old gal.

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Pat
Pat
1 reviews
3 months ago
5 out of 5 stars

It was easy to use and everything went…

It was easy to use and everything went well

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Dān Yuè
Dān Yuè
1 reviews
3 months ago
5 out of 5 stars

It just functions so well

It just functions. Really happy with the speed of transactions!

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3 months ago
5 out of 5 stars

Fast delivery

Fast delivery. Thank you

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Mahmoud fayez
Mahmoud fayez
1 reviews
3 months ago
1 out of 5 stars

changelly stole 100k $ from me

I am writing to express my concern regarding a recent transaction made through your platform. My uncle transferred Ethereum to me, which I swapped using my Exodus wallet via Changelly. However, the funds have been put on hold, and I was requested to complete identity verification, which I have already done successfully. The issue is that I was also asked to provide identity verification for my uncle, which is neither logical nor legally compliant, as he did not interact directly with your platform. He only transferred the cryptocurrency to me, and I am the one conducting the exchange on Changelly. Requiring a third party, who has no direct relationship with your service, to submit KYC documents is both unreasonable and a violation of privacy. I kindly ask you to either proceed with releasing the funds to my verified account or refund the transaction back to the original wallet. I trust that Changelly, as a reputable platform, will act in accordance with fair business practices and resolve this matter promptly. Looking forward to your urgent response. Best regards,

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Kyle K
Kyle K
1 reviews
3 months ago
2 out of 5 stars

My friend never got the bitcoin even…

My friend never got the bitcoin even though you said it was complete!!!!

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ashwani
ashwani
1 reviews
3 months ago
1 out of 5 stars

They are doing scam in the name of compliance

I was using changelly for few months to swap my btc to usdt.Now suddenly on 2nd December 2024 they locked $10000 worth btc order id #ph9rdvtsaglxxs3m and asked me to contact their compliance team.I contacted and sent them all the informations right away they wanted.But since then they keep saying that investigation is going on.My brother was fighting with cancer in ICU and I wanted money for his treatment but changelly never replied and finally my brother passed away.I and my whole family curse this company now.Hope others can stay safe.

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3 months ago
5 out of 5 stars

The transaction is usually quick and…

The transaction is usually quick and fast to receient.sometimes I have to change my payment platform. I liked Topperpay at first but then have problems with the debit card I was using so I had to switch to Psybis, who seems to accept various cards. But last night , I attempted to use a NEW CARD BUT PSYBIS WOULDNT ACCEPT IT, so I had to find money to put on an old debit card to transfer my money to a friend.

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