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    HomeVehicles & TransportationCar Giant - London's largest used car dealership Reviews

    Car Giant - London's largest used car dealership

    4.592 out of 5 stars
    4.592 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.592 out of 5 stars
    Excellent
    5 out of 5 stars
    861
    4 out of 5 stars
    40
    3 out of 5 stars
    8
    2 out of 5 stars
    12
    1 out of 5 stars
    79
    1,000 reviews in total

    Review summary

    Car Giant - London's largest used car dealership is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Sabin was really helpful and…

    Sabin was really helpful and informative.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Sabin is a really good

    Sabin is a really good, polite and helpful. Thank you so much.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Positive experience

    Chi Sylvester was extremely helpful and patient with us in selecting a car. We really appreciated the excellent service ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Service amazing from junior

    Service amazing from junior

    0
    0
    🔥 High engagement

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    Fokrul Islam
    1 reviews
    about 1 year ago
    5 out of 5 stars

    It’s amazing how smooth the buying…

    It’s amazing how smooth the buying process has been done by Mohammed. Car is good. Best dealer in London. Highly recommend

    Helpful?
    Eliabe Gomes
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Amir was lovely

    Amir was lovely

    Helpful?
    Elberg
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Perfect service by Amri

    Perfect service by Amri

    Helpful?
    Kiri
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Great car buying experience

    Amir was super useful and provided great customer service. Had a wide range of knowledge and explained every step of the way! A small error popped up in the car whilst test driving and has done everything to try and speed up the process so we can collect the car on Monday (as needed to start a new job) Thanks!

    Helpful?
    Sam Kiss
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Amir

    Amir - very professional and helpful made the process super easy and efficient

    Helpful?
    wiliam Sanders
    1 reviews
    about 1 year ago
    2 out of 5 stars

    Where's all the cars gone

    Where's all the cars gone it s empty...

    Helpful?
    MD Baha uddin
    1 reviews
    about 1 year ago
    1 out of 5 stars

    I will never go to CarGaint again I…

    I will never go to CarGaint again I have done a part exchange with Bmw with my Nissan Xtrail I been told next service is June 2025 . I collect my car on Monday and Wednesday it’s starting to sign off service requires I contact with Cargiant I have spoken with Sameul he told me he going to investigate and come back to me 3 to 5 working day . After 6 day he said they could not understand the language I spoke with the sales representative. But they have many staff who can speak the same languages. What a JOKE?

    Helpful?

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    Roman Adel
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Very good service from Stephen

    Very good service from Stephen, helped us get our dream car. Thanks for everything.

    Helpful?
    Nasrin Shahi
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Amir was very helpfull in the proccess…

    Amir was very helpfull in the proccess of buying car from here thsnks to him we choce a nice car .

    Helpful?
    Sandesh Gurung
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Junior

    Junior . Service was good

    Helpful?
    Ali Mukadam
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Junior service was good

    Junior service was good

    Helpful?
    Vimal Shah
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Buying a used car

    Had a good experience with Amir guiding us through the process.

    Helpful?
    S S
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Amir was nice helpful.

    Amir was nice helpful.. thank you son much for him

    Helpful?
    Adam Morgan
    1 reviews
    about 1 year ago
    3 out of 5 stars

    Disappointing service

    Have been lied to from start to finish. Bought a car from CarGiant in July. I noticed there was no spare tyre/space saver in the boot. When I mentioned this to the salesman, he told me that was standard practice and that it would be put in the vehicle after purchase. When I picked it up, I was told none of their cars are sold with spare tyres. They also left my driving licence in a locker at the showroom (they had to hold onto it while I did the test drive). After I bought the car, they told me they had given it back to me and that I must have lost it as they had checked the locker and it wasn't there. So I had to buy a new one. 2 weeks later, they call me and tell me it was in fact in the locker the whole time. 2 months later, the car fails it's MOT because of a faulty Catalytic Converter, costing me over £1,000. This is covered by the warranty, so I called them and also submitted my claim by email with the relevant documents. I was promised a response within 2 hours. Almost 24 hours later, still no response despite several calls and emails asking for updates. My car is sat in the garage waiting for repairs that cannot happen until CarGiant authorise it. I'm left without a car and unable to work as a result. Update - They have eventually approved the work so will pay for the repair. So, i have updated my rating. However, if you're going to force customers to get approval from you before allowing garages to begin work, you need to be MUCH quicker to review claims.

    Helpful?
    Piyush
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Same day part exchange

    I was looking for a new car as I needed a 7 seater for when my family visits and we are 1 person extra for my current car. I got good value for my old car (which I had also purchased from cargiant - and the one before that) and exchanged it towards my new car. Irfan from sales was really nice. He spent time showing the cars although it was a busy day.

    Helpful?
    Kiran Sidpara
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Amir very helpful snd Professional

    Amir very helpful snd Professional Happy with service

    Helpful?
    Jubayar Ahmed
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Very good service from Amir

    Very good service from Amir

    Helpful?
    Genges
    1 reviews
    about 1 year ago
    5 out of 5 stars

    AMIR

    AMIR I am so happy about the Deal I made from Car Giant. Mr Amir so good and marvellous professional manner seller. And a good person to deal business.

    Helpful?
    Giru
    1 reviews
    about 1 year ago
    5 out of 5 stars

    Saydul was a very kind and he made me and my family happy.

    Saydul was a very kind and welcoming person. I loved the experience I had.

    Helpful?
    Simah Sajid
    1 reviews
    about 1 year ago
    5 out of 5 stars

    IRFAN WAS AMAZING AND DEFO A CREDIT TO…

    IRFAN WAS AMAZING AND DEFO A CREDIT TO YOUR TEAM. HE MADE OUR PROCESS VERY SMOOTH ON THE PURCHASE OF OUR NEW CAR

    Helpful?
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    Vehicles & Transportation