Very quick good customer service 👍🏽
Very quick good customer service 👍🏽

21 hours ago
Order never came nither wer refunded for over one week tried calling line wer not answered then i had to file a claim through paypal then got the money back si do not waste time buying from them
23 hours ago
Great all round - great pricing, quick delivery, good product!
Very quick good customer service 👍🏽
I ordered some 18mm Birch Plywood for a project, quality of the material is excellent and the delivery was bang on time. Shipping is a bit expensive but given the weight of the materials it seems fair. Would definitely reccommend these guys if you are looking for sheet goods etc!
Good communication and delivery.
Excellent communication, Very good company.
superbly packaged ( 7.5l tub of paint), fast dispatch/ delivery, highly recommend.
What a perfect purchase, The best for price, great communication, very well packed and the pallet delivery person was very helpful. Thank You Very Much
My online experience was so hassle free ,very simple ordering system, product arrived on time and was given updates , easy peasy
Tourpret is pretty expensive so if you you need a couple of big bags of it a saving about 20% is very welcome. That is the comparison between Builder Depot and our our local supplier. Easily the cheapest. Ordered Friday afternoon delivered on Sunday and delivery charge also the most competitive. Outstanding service and a real find.
Fast delivery
LED bulbs delivered very promptly and securely packed in a rigid cardboard tube, one end of which had a plastic cap & the other wrapped in gaffa tape. Problem was when I removed the cap and tried to pull out the cardboard box containing the 10 LED spot bulbs, the end of the box was stuck on to the gaffa tape so the box fell apart and all the bulbs fell out into the tube. This meant I had to test all 10 bulbs to ensure none had been broken. Thankfully none were but it was tedious checking them all. In future, please put a covering over the back of the gaffa tape so the contents don't stick on to it and risk disintegrating on removal from the tube.
Very competitively priced & delivered promptly.
Quick delivery. Great price shower bar and fittings arrived in perfect condition. All fitted and working fine.
As usual nice and easy
Best paint price compared to other retailers. Quick 48 hours, hassle free delivery. Can recommend.
Great price, rapid delivery would highly recommend
Great prices, helpful staff
The driver made little effort to collect the rejected sheet of plywood
Had a problem and customer services sorted it right away
Used this company in the past you are amazing, from start to finish ,thank you 🙏 five stars all day long
excellent, item in stock and received quickly
Based on analysis of 8 reviews rated 1-2 stars for Builder Depot
“I received the wrong flooring and the return process is a nightmare”
“Very bed service”
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Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
Builder Depot receives high praise for its excellent pricing and speedy delivery, with many customers noting the efficient service and helpful staff. Reviewers frequently highlight timely deliveries and positive experiences with the ordering process, including successful click-and-collect options. However, there are notable complaints regarding delivery issues, particularly with drivers and damaged goods, which have led to frustrating experiences for some consumers. A few customers report difficulties in communication and delays in receiving refunds or correct items, indicating inconsistencies in customer service. Despite these challenges, the majority of feedback remains positive, emphasizing the overall value and quality of service provided. Overall, Builder Depot is viewed favorably, though there are areas for improvement in delivery reliability.
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