Fast and prompt delivery
Fast and prompt delivery. Very competitive prices too.

21 hours ago
Order never came nither wer refunded for over one week tried calling line wer not answered then i had to file a claim through paypal then got the money back si do not waste time buying from them
23 hours ago
Great all round - great pricing, quick delivery, good product!
Excellent service
Very easy to order online at a very competitive price and collection was even an easier option.
Very good servis and price
Fast service
You didn't deliver the one thing i was waiting for, didn't call to offer an alternative it set me back 4 days. On the bright side your digital customer help line tried hard but in the end I had to wait for a friend and went to the store and bought one
Excellent support provided in-store about the collection process. Once logged on the system, the items were brought to my car within a few minutes. Excellent service.
competitive price and fast delivery
The pay and collect worked very well. Indeed faultless. The forklift driver who brought my goods was both polite and considerate and helped put everything in my car. The only negative was the time spent trying to get to the parking area. The queue of vehicles was all the way on to the main road. Never seen it so congested
Delivery was prompt and efficient. Always competitively priced.
The stupid delivery driver signed for this himself and did not hand it to me, now it's missing and I'm out of pocket!!!
quick service polite staff
It is a good company - competitive prices and good delivery drivers. The only issue is that there can be delays of 2-3 days before delivery from the order
Very good service , quality good , totally recommend to my friends
Quality product and arrived on time .
Stores very good. Personnel helpful. Stock and range good. Only down side is its nearly imposable to get through on the telephone.
Good's delivered swiftly. Excellent product. Great price.
We shop at Builders Depot very often and are always happy with the service. They offer a very large range of stock and materials, which is extremely helpful for our construction projects. The staff are always kind, professional, and ready to help. Very happy with the overall experience and highly recommended.
Rude staff and delivery driver. Lack of information provided.
Based on analysis of 8 reviews rated 1-2 stars for Builder Depot
“I received the wrong flooring and the return process is a nightmare”
“Very bed service”
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Builder Depot is a prominent timber and builders' merchant based in London, specializing in a wide range of building supplies. The company offers over 15,000 products online, including high-quality timber, kitchen and bathroom fittings, joinery products, and various construction materials. With a focus on providing trade prices and quantity discounts, Builder Depot caters to both professional builders and DIY enthusiasts seeking reliable and affordable building materials. The company's user-friendly online platform allows customers to easily browse and purchase materials, while their physical stores in London provide additional access to a vast selection of products. Builder Depot is dedicated to meeting the needs of its diverse clientele by offering a comprehensive inventory and convenient shopping options, ensuring that customers can find the right supplies for their construction projects.
Builder Depot receives high praise for its excellent pricing and speedy delivery, with many customers noting the efficient service and helpful staff. Reviewers frequently highlight timely deliveries and positive experiences with the ordering process, including successful click-and-collect options. However, there are notable complaints regarding delivery issues, particularly with drivers and damaged goods, which have led to frustrating experiences for some consumers. A few customers report difficulties in communication and delays in receiving refunds or correct items, indicating inconsistencies in customer service. Despite these challenges, the majority of feedback remains positive, emphasizing the overall value and quality of service provided. Overall, Builder Depot is viewed favorably, though there are areas for improvement in delivery reliability.
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