Bike Services UK

Good but had to keep chasing to find out what was happening

Hard to write a review on my overall experience of Purchasing a bike when it haven't actually received it. The courier cancelled the original delivery date an hour before it was due to arrive (becuase they never actually collected it the day before) and I have not been able to get a rescheduled date since.

Delivery on time and very pleasant delivery staff who carried the bike into my house.

Bike Services were not able to support dispatch times promised by Cycle Revolution, where the bike was purchased from, of within three days. This is compounded by the fact that Bike Services outsource delivery to a third party partner, Byeways Logistics. who refused to collect the bike as requested by cycle Revolution as they were not "in the area"! When contacted they didn't provide confidence for timely delivery either, only promising to deliver when in my area! The original order was placed on Friday 9th August and I was hoping to have the bike for this weekend 17/18th August, a forlorn hope I think! I have raised a formal complaint with cycle revolution and await their formal response. Informally, they do not appear to be able to influence the outcome. Most disappointing, I would have hoped for better. Sadly things have gone from bad to worse! Having agreed a revised delivery slot aimed at 11:00AM on Sat 17th August with the General Manager of Bike Services and agreed appropriate compensation being paid, the delivery time was missed, meaning cancellation of personal arrangements. The delivery driver did contact me at 12:15, but then called back to say he did not have the bike on the lorry! The General Manager is to call on Monday 19th Aug. with the hope that a third attempt at delivery will be successful and that series compensation is offered, which is acceptable. Pleased to say the issue was handled very professionally by Bike services, who accepted responsibility for their delivery shortfall and took appropriate exceptional action to enable delivery Monday PM, coming from Nottingham. The General Manager followed up with an acceptable compensation offer that I was happy to accept. In the circumstances I will raise the rating to three stars.

Service was on time which was good but my bike was slightly damaged in transit (Just a scratch). Issue was sorted promptly an new decals have been provided. Cheers

Brilliant service. All on time. The product as subscribed. Great communication. Quality bike! Thank you

Arrived when it was schedule to. Bike was fully built and in perfect condition Absolutely no hesitation in using the service again

Good communications , bike arrived on time via a two man specialist delivery firm bike well set up, just had to fiddle slightly with the front derailleur limit

Kept informed. Delivered on time. Pleasant and helpful. Very good service indeed.