My husband ordered a window switch for our car, the exact product he was directed to order after entering our reg number and the page confirmed the part was compatible with our car. The part was £11.50, plus delivery fee of £8.50. The product has arrived today in a ginormous box full of packing paper, with the tiny switch in the middle of it all. The switch could absolutely have been posted and the package size and postage cost is completely unwarranted. Worse still, it turns out the part is NOT compatible with our vehicle despite the website saying it was. So I am now going to have to return the item, which means losing the ridiculous £8.50 I had to pay for postage, while ALSO paying extra postage to send it back due to their website being in correct.
Also a disgusting over-use of packing materials, an unbelievable amount waste.
Update: 5 days since they said they were looking into it and we have heard nothing. Our order number was included in the initial review for them. Can you contact us with an update urgently please Autodoc.