customer
1 reviews
4 months ago
Great experience
Great experience. Driver and assistant were great. Friendly, helpful and kept me in touch with their progress and expected arrival.
Helpful?
AIT Home Delivery UK Ltd
TrustScore
4.6
Excellent
853
47
23
15
61
999 reviews in total
Review summary
AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
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Based on reviews, created with AIFeatured Reviews
4/4 slots
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POPULAR
On time
On time, quick, careful and professional. Cleared up all packaging.
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0
🔥 High engagement
POPULAR
Brilliant Service
Prior notification, on time delivery, very helpful respectful delivery persons
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0
🔥 High engagement
POPULAR
Great personalised delivery
Great personalised delivery, great communication.
0
0
🔥 High engagement
POPULAR
Excellent customer service and great…
Excellent customer service and great staff.
0
0
🔥 High engagement
Filter by rating:
MRS SMITH
1 reviews
4 months ago
Good communication
Good communication, polite and helpful delivery guy
Helpful?
Rev & Mrs Mason
1 reviews
4 months ago
Safely delivered
On time, efficient and polite - thank you!
Helpful?
Cheekychap
1 reviews
4 months ago
2 hours late, not speaking english
2 hours late Items missing they knew about but failed to pre inform me Claimed item arrived damaged to their warehouse when supplier said the delivery company damaged it Drivers liaising in an Indian language in front of me, could have been saying anything about me
Helpful?
Customer Janet Larton
1 reviews
4 months ago
Very efficient
Very efficient, arrived on time
Helpful?
Tina Hinton
1 reviews
4 months ago
Delivered on time very polite and…
Delivered on time very polite and helpful
Helpful?
Eniroc
1 reviews
4 months ago
Very friendly and professional …
Very prompt delivery after a phone call to update us on the time . The driver and his mate were very friendly and professional in their manner . Well done to them .
Helpful?
Steven Smith
1 reviews
4 months ago
Got notified nice and early and updates…
Got notified nice and early and updates right until the dropoff
Helpful?
colin hince
1 reviews
4 months ago
Excellent service
Excellent service
Helpful?
John Fowler
1 reviews
4 months ago
Delivery and install disaster…
AIT delivered our new LG washer on Tuesday 5th August 2025, we also paid them £30 to do the wet install. Firstly they ripped our new kitchen cushion floor with the rear foot of the washer, then they trapped the waste pipe behind the machine so it would not fit square with the kitchen units. They did not have a spirit level to level the machine correctly or even a screwdriver to tighten the waste pipe jubilee clip. When putting the waste pipe on they also dislodged the overflow waste, which had to be replaced. We had to get the trapped pipe out and level the machine ourselves after they left. We still await AIT’s response to the damage and service provided over 48 hours after the incident!
Helpful?
Natasha
1 reviews
4 months ago
Great friendly guys
Great friendly guys
Helpful?
Kevin Heard
1 reviews
4 months ago
Mark and Kevin from Prompt Deliveries…
Mark and Kevin from Prompt Deliveries did a great job delivering my heavy package, they brought it into our garden without any fuss.
Helpful?
Derek smith
1 reviews
4 months ago
On to
The delivery driver called to let me know he would be with me in 1/2an hour and was on time, great service.
Helpful?
Tracey
1 reviews
4 months ago
Good communication.
They kept me informed of when my parcel was due to be delivered & even rang me to tell me the expected delivery time.
Helpful?
Mark Bowie
1 reviews
4 months ago
Very good delivery
Very fast delivery, excellent communication.
Helpful?
Douglas Raynor
1 reviews
4 months ago
Really impressed with AIT gave clear precise delivery instructions and their tracking facility was excellent
Really impressed with AIT
Helpful?
Jason Byng
1 reviews
4 months ago
Very friendly delivery guys
Very friendly delivery guys
Helpful?
Happy Customer
1 reviews
4 months ago
The delivery came on the date it was…
The delivery came on the date it was supposed to. The delivery driver called prior to delivery and gave an estimated time which was adhered to.
Helpful?
Julie Quinn
1 reviews
4 months ago
Excellent communication and delivery
Excellent communication and delivery
Helpful?
Bijan Shafighian
1 reviews
4 months ago
On time delivery and professional handling.
On time delivery as was stated on their email. Handled the goods with care.
Helpful?
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