AIT Home Delivery UK Ltd

4.617617617617618 out of 5 stars
4.6
Excellent999 reviews

TrustScore

4.6
4.617617617617618 out of 5 stars
Excellent
5 out of 5 stars
853
4 out of 5 stars
47
3 out of 5 stars
23
2 out of 5 stars
15
1 out of 5 stars
61
999 reviews in total

Review summary

AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

On time

On time, quick, careful and professional. Cleared up all packaging.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Brilliant Service

Prior notification, on time delivery, very helpful respectful delivery persons

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great personalised delivery

Great personalised delivery, great communication.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service and great…

Excellent customer service and great staff.

0
0
🔥 High engagement

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Filter by rating:
Catherine
Catherine
1 reviews
4 months ago
5 out of 5 stars

Prompt delivery and given a day and…

Prompt delivery and given a day and timeslot as well. Couldn't be better.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

They were here on time.

They were here on time. The guys were friendly & chatty made my delivery experience a lot better, also they call you to tell how long there gonna be which was welcomed.

Helpful?
Mrs Grennan
Mrs Grennan
1 reviews
4 months ago
5 out of 5 stars

Very satisfied

Very satisfied. They phoned 20 minutes before arrival, put the delivery where we wanted it and photographed the boxes when finished.

Helpful?
Ashley Roger
Ashley Roger
1 reviews
4 months ago
1 out of 5 stars

Rubbish

Original delivery scheduled for 10 July, cancelled because AIT didn't have the product in the warehouse on time. Second delivery arrived, guys were good but it was 3 hours late. Return scheduled via Sky, told I don't need the box. AIT call today, do you have the box as the crew forgot to pick one up - I say no as it's in the skip. Delivery cancelled again. Not impressed at all with this company.

Helpful?
Mark Dobson
Mark Dobson
1 reviews
4 months ago
5 out of 5 stars

Great

Great, on time 2 man delivery, polite and courteous.

Helpful?
Ady
Ady
1 reviews
4 months ago
1 out of 5 stars

Didn't deliver my order in full

Didn't deliver my order in full, I was told I would receive the bits missing the following day, no answer on their customer service even though the website said they were open, no delivery and no follow up call to say when my missing parts were going to be delivered

Helpful?
Arron
Arron
1 reviews
4 months ago
5 out of 5 stars

It was fast and on time

It was fast and on time

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

They called ahead as was told

They called ahead as was told, nice and prompt and even went above expectations by carrying the heavy box upstairs for us which many drivers wouldn’t of done

Helpful?
Miss H
Miss H
1 reviews
4 months ago
5 out of 5 stars

Highly efficient with constant updates

Ordered an item from Samsung before 3pm on Friday and received it just after 11am on Saturday. Originally delivery time was anytime that day but this was narrowed down to a two hour window that evening. The delivery was prompt and the item arrived in perfect condition. We were kept updated on delivery status and could track its route throughout. Would definitely use this company again!

Helpful?
Pamela `Johns
Pamela `Johns
1 reviews
4 months ago
4 out of 5 stars

Delivery okay

Delivery okay

Helpful?
Paul.
Paul.
1 reviews
4 months ago
5 out of 5 stars

Delivery was prompt,even too prompt…

Delivery was prompt,even too prompt maybe,as the delivery was early,but that was ok.Deliver men were polite and friendly, unpacked the TV and set it up,so all good.

Helpful?
.  JANE N
. JANE N
1 reviews
4 months ago
5 out of 5 stars

Fully informed of delivery status - very good service.

Very informative at every stage and status of delivery notification. Thank you we appreciate that information. Good service.

Helpful?
Hazel
Hazel
1 reviews
4 months ago
5 out of 5 stars

Reliable

Ordered, delivered next day, a phone call confirmation on delivery.

Helpful?
Mr Cuttell
Mr Cuttell
1 reviews
4 months ago
5 out of 5 stars

This company has to be the best…

This company has to be the best delivery company I have dealt with. From after placing my order I received constant updates to where my parcel was. They gave me a time window for delivery and they phoned me to check I was in before delivery. The two staff who delivered the very large package were very friendly and helpful, a credit to their company. The very large companies could learn a lot from this company.

Helpful?
Mr. john owen
Mr. john owen
1 reviews
4 months ago
5 out of 5 stars

Friendly

Friendly, polite delivery drivers and a first class service

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

The company kept me very well informed…

The company kept me very well informed of any developments in my delivery in the days prior to it. And even though they gave an 2 hour window, on the delivery day, they contacted me to let me know the delivery was going to happen I about half an hour. For me this was great to organise myself. Also, because the package was very big and heavy, the delivery guy very kindly helped me carry it! Very very happy with this company!

Helpful?
Natasha Chell
Natasha Chell
1 reviews
4 months ago
5 out of 5 stars

Delivery of sky glass

Great service ,kept us updated with delivery times, phoned beforehand to let us know they would be with us within the hour.deliver drivers put tv were we requested and unpacked & were polite and friendly

Helpful?
4 months ago
5 out of 5 stars

Very helpful and professional

Very helpful and professional

Helpful?
Neill
Neill
1 reviews
4 months ago
5 out of 5 stars

Polite and courteous

Informative, polite and courteous driver and colleague.

Helpful?

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