AIT Home Delivery UK Ltd

4.617617617617618 out of 5 stars
4.6
Excellent999 reviews

TrustScore

4.6
4.617617617617618 out of 5 stars
Excellent
5 out of 5 stars
853
4 out of 5 stars
47
3 out of 5 stars
23
2 out of 5 stars
15
1 out of 5 stars
61
999 reviews in total

Review summary

AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

On time

On time, quick, careful and professional. Cleared up all packaging.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Brilliant Service

Prior notification, on time delivery, very helpful respectful delivery persons

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great personalised delivery

Great personalised delivery, great communication.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service and great…

Excellent customer service and great staff.

0
0
🔥 High engagement

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customer
customer
1 reviews
4 months ago
5 out of 5 stars

Miss

My front door is very small to get stuff inside but drivers were very careful and delivers my washing machine carefully.

Helpful?
Dora Duffy
Dora Duffy
1 reviews
4 months ago
5 out of 5 stars

Excellent service

Excellent service

Helpful?
Sue d
Sue d
1 reviews
4 months ago
2 out of 5 stars

Poor customer service

Estimated delivery was scheduled for 12.09 - 14.09 subject to change .... collection did not ocurr until nearer 6pm! No communication received advising of delay dispite what your correspondance advises will happen. Email & text were only initiated and received after I contacted you at 5pm! Delivery driver was really quite unhelpful and appeared quite stressed All in all not a pleasant experience and not the kind of service I would expect from a company representing John Lewis

Helpful?
S. Sado
S. Sado
1 reviews
4 months ago
5 out of 5 stars

Excellent service

The TV was delivered on time. They phoned me 30 minutes before delivery to let me know they were 30 minutes away. They were very careful with the item and efficient. They took photo's of the box and then left.

Helpful?
Vince Jarman
Vince Jarman
1 reviews
4 months ago
3 out of 5 stars

Box damage upon delivery.

Box damage upon delivery.

Helpful?
Susan Cummins
Susan Cummins
1 reviews
4 months ago
5 out of 5 stars

Excellent service

Very good delivery took the panels into room of choice carried up the stairs very pleasant contractors arrived on time kept me up to date on delivery time

Helpful?
Jo
Jo
1 reviews
4 months ago
5 out of 5 stars

They were overall great!!

The men were really friendly, helpful and efficient!!

Helpful?
Rubina Gul
Rubina Gul
1 reviews
4 months ago
5 out of 5 stars

Efficient, prompt delivery, excellent staff.

Designer was thorough, delivery was quick, delivery staff efficient, understanding and prompt, great service.

Helpful?
Pat Doherty
Pat Doherty
1 reviews
4 months ago
5 out of 5 stars

Very helpful

Called 1/2 hour before arrival, as I was going to be out I asked them to put item behind gate, they did more than that by taking it through gate and around the back of the house therefore out of sight.

Helpful?
Michael
Michael
1 reviews
4 months ago
5 out of 5 stars

Great service by the delivery guys

Great service by the delivery guys, every precaution and care taken!

Helpful?
4 months ago
5 out of 5 stars

On time

On time, friendly and very efficient delivery and installation service. Thank you.

Helpful?
Luke Nash
Luke Nash
1 reviews
4 months ago
1 out of 5 stars

Did not deliver

Did not deliver, did not call back, did not make any effort to help, i had a huge 21 parcel delivery, yet they did not get out in time, told me it would take 48 hours to find the parcel then did nothing, one person said they had the parcels, another said not had them yet and another said they had some of the parcels, complete and utter shambles!

Helpful?
Newman Morgan
Newman Morgan
1 reviews
4 months ago
5 out of 5 stars

Delivery of Sky Glass 2 TV

The delivery, unpacking and positioning pf the TV was completed well within the advised timeframe. The delivery driver Donn and his assistant were friendly, polite and careful with the delivery,

Helpful?
peter
peter
1 reviews
4 months ago
5 out of 5 stars

Friendly staff arrived well within time…

Friendly staff arrived well within time scale

Helpful?
Customer
Customer
1 reviews
4 months ago
5 out of 5 stars

Really guys polite and friendly

Really guys polite and friendly

Helpful?
4 months ago
4 out of 5 stars

Delivery guys were great very helpful

Delivery guys were great very helpful, just 1 hour and 40 minutes over delivery window,but no problem.

Helpful?
Annemarie
Annemarie
1 reviews
4 months ago
5 out of 5 stars

Great communication with the drivers…

Great communication with the drivers who were very professional.

Helpful?
customer
customer
1 reviews
4 months ago
3 out of 5 stars

Unfortunately the delivery was quite…

Unfortunately the delivery was quite late due to the delivery vehicle breaking down.

Helpful?
David Thewlis
David Thewlis
1 reviews
4 months ago
5 out of 5 stars

Delivered earlier than estimated

Delivered earlier than estimated

Helpful?
Jeannette
Jeannette
1 reviews
4 months ago
5 out of 5 stars

Very helpful.

Very helpful.

Helpful?

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