AIT Home Delivery UK Ltd

4.617617617617618 out of 5 stars
4.6
Excellent999 reviews

TrustScore

4.6
4.617617617617618 out of 5 stars
Excellent
5 out of 5 stars
853
4 out of 5 stars
47
3 out of 5 stars
23
2 out of 5 stars
15
1 out of 5 stars
61
999 reviews in total

Review summary

AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

On time

On time, quick, careful and professional. Cleared up all packaging.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Brilliant Service

Prior notification, on time delivery, very helpful respectful delivery persons

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great personalised delivery

Great personalised delivery, great communication.

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service and great…

Excellent customer service and great staff.

0
0
🔥 High engagement

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Filter by rating:
customer
customer
1 reviews
4 months ago
4 out of 5 stars

All good

All good. Delivery people polite and helped unbox the mobility scooter.

Helpful?
Clement
Clement
1 reviews
4 months ago
5 out of 5 stars

Really was so happy with the service…

Really was so happy with the service you give me and coming on the time my Derivari, you guys you was so kindly, appreciate. Thanks

Helpful?
Marie Neves
Marie Neves
1 reviews
4 months ago
5 out of 5 stars

Helpful assistance and great delivery.

Helpful assistance and great delivery.

Helpful?
Customer
Customer
1 reviews
4 months ago
5 out of 5 stars

Good service

The delivery was within the timeframe given and the two people who delivered my new mattress (and took away the old one) were friendly, polite and efficient. Good service

Helpful?
GIDEONONI
GIDEONONI
1 reviews
4 months ago
4 out of 5 stars

On time.

Delivery was on time and within the stipulated time

Helpful?
4 months ago
5 out of 5 stars

Television

Item delivered on time,can track it all the way to the door

Helpful?
Guss Barale
Guss Barale
1 reviews
4 months ago
5 out of 5 stars

Great customer service from the delivery guys.

I was called by the delivery guy beforehand, told him I was at home and he came within the time stated. I saw the van from my window and went downstairs to greet them. He asked me where I wanted the boxes and I said that in the corridor would be fine, but he mentioned that it supposed to be on the second floor, to which I said “correct” and he just went upstairs with one box and the helper with the other box. They put them in the bedroom and that made my life so much easier as I was expecting to carry them up myself as it is the case with other delivery companies. I was extremely happy with their service and would definitely be ordering again knowing that this is the standard. Both guys were very polite and most of all quick. In and out in minutes. That was the best delivery experience I have had in since 2019. Brilliant! They sure deserve a praise!🙂👍🏼

Helpful?
Hilary
Hilary
1 reviews
4 months ago
1 out of 5 stars

Unreliable

First delivery did not take place. Second delivery was incomplete AND incorrect. Third was due to be a collection- this was cancelled. Fourth was finally correct items but arrived an hour earlier than time slot so we had to rush home. Packaging on second delivery was badly damaged. Automated texts throughout suggesting all items to be delivered were incorrect and misleading.

Helpful?
Nick Hughes
Nick Hughes
1 reviews
4 months ago
5 out of 5 stars

Large screen tv’s

Respectfully handled, called ahead to give an eta, good good all around 👍

Helpful?
Mr G
Mr G
1 reviews
4 months ago
5 out of 5 stars

Communication

Communication, keeping me aware of progress, and continued on with the friendly delivery drivers who handled the product with care.

Helpful?
Maeve Kalsi
Maeve Kalsi
1 reviews
4 months ago
5 out of 5 stars

Kept in touch

Kept in touch. Polite and helpful.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Great guys!

Great guys!

Helpful?
Luke Daisley
Luke Daisley
1 reviews
4 months ago
5 out of 5 stars

Toolboxes delivered prompt.

Toolboxes delivered, quick efficient, no damage, good communication. Would recommend.

Helpful?
Elaine Goy
Elaine Goy
1 reviews
4 months ago
5 out of 5 stars

Very helpful

Very helpful

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Prompt delivery , great communication/ updates ,helpful delivery team

Prompt delivery , great communication/ updates ,helpful delivery team

Helpful?
4 months ago
5 out of 5 stars

Quick delivery

Plenty of messages sent to keep us informed of delivery time driver phoned to let us know when he was 45 minutes away spot on

Helpful?
4 months ago
3 out of 5 stars

Well we were told a 7/9 slot as I was…

Well we were told a 7/9 slot as I was in work I asked my daughter to come down. No sign of the delivery so she rang them and they said they would be 3 hrs late but didn’t tell us. So she had to go back home and come down again which was inconvenient

Helpful?
Kely Burman
Kely Burman
1 reviews
4 months ago
5 out of 5 stars

The delivery personnel were very…

The delivery personnel were very polite, quick and efficient.

Helpful?
Dmapp
Dmapp
1 reviews
4 months ago
5 out of 5 stars

Ali was incredibly polite and super…

Ali was incredibly polite and super helpful!!

Helpful?
Neil
Neil
1 reviews
4 months ago
5 out of 5 stars

We had an item delivered to a camp site…

We had an item delivered to a camp site we were staying on. Communication was very good, emails and texts with a time slot which they met. Two men delivered. All in all very pleased.

Helpful?

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