AIT Home Delivery UK Ltd

Absolutely shocking service Ordered for next day delivery they brought a part of the order 2 days later and second part on day 4. Apparently didn’t fit on the truck the first time

Paid for unpacking and set-up but refused to do. It was literally drop and run.

Delivered before due date. Superb communication from both company and driver. On delivery the driver was polite and very helpful. Credit to the company

Prompt delivery and goods in good condition

Quick , on time and called ahead.

Prompt delivery by two men, who carried the heavy items upstairs for me, even without me mentioning my arthritis. I assume they do this courtesy for all their customers. Excellent delivery service, and much appreciated.

Very disappointing delivery experience. The delivery team refused to bring the washing machine and a TV up to the flat, claiming it was too heavy even though there were two of them and i offered to help. They clearly didn’t care whether the item was delivered or not. I had just moved in and urgently needed the washing machine, so I had no choice but to tell them to leave it on the road. My wife and I had to carry it all the way to the flat ourselves. Not happy at all with the service from the delivery guys.

Good perfect

On time and cheerful

Kept informed that AIT had item for delivery and slot time night before. Arrived well within the delivery slot and delivery crew were polite, friendly and careful with handling of the item. Cant say more than it all went perfect from AIT receiving item and then to deliver

Brilliant communication all the way through. Calls from office and driver. Quick, efficient and personal. Overall brilliant service.

Great service. Called an hour before to let me know they were on the way. Also delivered early to delivery slot.

I’m extremely disappointed with the experience I had during the delivery of my cream sofa set, which I paid thousands of pounds for and specifically ordered with next day delivery due to urgency. One of the delivery drivers, Vasile, behaved in an incredibly rude, aggressive, and unprofessional manner. Upon arrival, Vasile began unpacking the sofas on my driveway, removing them from their boxes and protective wrapping. Given that the sofas are cream-coloured and could easily get dirty, I asked a very reasonable and simple question: “Are you going to unpack them and then bring them in?” I did not issue any demands or speak out of turn I merely asked a question out of concern for the condition of the furniture I had just purchased. To my shock, Vasile responded with hostility, raising his voice and saying he wouldn't bring the sofas in at all. He even attempted to reload the sofas back into the van, threatening to cancel the delivery entirely. I was left stunned and in tears I could not believe that a customer asking a basic question about her delivery would be treated this way. Thankfully, the second delivery driver was calm and professional and had to speak to Vasile in their own language to get him to proceed with the delivery. If not for this second driver’s intervention, my delivery would not have been completed at all. This situation caused me significant emotional distress and completely ruined what should have been an exciting delivery of a major purchase. I strongly urge the company to review this individual’s conduct no customer should be made to feel intimidated or upset in their own home over a delivery, especially after spending a substantial amount of money. Vasile’s behaviour was unacceptable and unprofessional, and I hope action is taken to ensure other customers are not subjected to the same treatment. To make matters worse, one part of the sofa was missing. The professional driver explained that this was due to two labels being mistakenly placed on a single box, meaning the missing box hadn’t been accounted for during packing or loading it’s clear the company needs to take much more care when organising and dispatching deliveries. That said, this issue almost feels minor compared to the ordeal I went through with Vasile. I sincerely hope this company reviews the conduct of its staff and improves both delivery handling and customer service. No one should be treated the way I was especially not after spending a significant amount of money and trusting a company to deliver both a product and a professional experience.

Delivered on time in good condition. Pleasant delivery staff.

Efficient, courteous and kept me informed of delivery time.

I’ve had 3 deliveries from AITHD over the last 2 weeks, and must break my experiences down into 2 chunks. The good: in all cases, the drivers that attended the property were polite, efficient, and pleasant. They asked about wearing shoes in the house, which is something that I really appreciate, and were careful about moving items to the desired room. The bad: In all cases the delivery was late (to the tune of over an hour). The most recent delivery was scheduled to arrive between 07:30 and 09:30. It wasn’t even loaded onto the van until gone 08:30, and the team were over an hour away. I know that they state that the time is only an estimate, and not a guarantee, but if you’re not going to give a time window that you stick to, just don’t bother giving a time window. It smacks of “we have to do this because our competitors do it”.

Everything was as delivery people said.

Guys very helpful,

Driver and delivery man very friendly

Delivery man was kind, respect my property and he left my order as per my request