AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
On time, quick, careful and professional. Cleared up all packaging.
Prior notification, on time delivery, very helpful respectful delivery persons
Great personalised delivery, great communication.
Excellent customer service and great staff.
The driver barely spoke to me, dumped the package on my path which was heavy for me to carry. Spoke in clipped sentences, no eye contact or smile at all. Felt really uncomfortable.
Great communications. Friendly and personable and took the bad weather in his stride!
Arived on time just as they said .many thanks regards Ken
First class delivery service. Sofa was delivered exactly as planned with no problems regarding placing it in house. Great company.
Great communication constant updates on delivery schedule which arrived bang on time
Very friendly and efficient delivery men
Team refused to build item, even though id paid. Called company. They were super unhelpful. Was
Updates were very good and timings were perfect
Communication was excellent delivery fast and on time great customer service
Good delivery. Delivery men were on time and rang me a couple of hours before arriving. They were polite and assembled my sofa carefully. Thank you.
Ordered a product from Bathroom mountain on Sunday and it was delivered by AIT by 9:30 on Monday morning the next day. AIT emailed me the night before with a delivery 2hr delivery window and it was delivered within that time the next day
No comment other than okay
The driver refused to deliver the chair to my door on the 4th floor of the building, which is well equipped with lifts, when my order's delivery instructions clearly stated that delivery needs to be made to my door as I can't lift heavy things owing to recent surgery.
The delivery was on time and was I informed advance time of delivery.
Delivery came in expected window and delivery crew were polite and helpful. Spot on.
Delivered safely and politely. Driver phoned about 1 hour before to say on way and van can be tracked on map - but not realtime so allow about a mile lag
The delivery provider did not follow the advance instructions I provided on how to find our house. They called from the wrong location saying they couldn’t access the house, despite being nowhere near where my house is (it was another 20mins before they eventually arrived from the wrong direction). They then told me that they couldn’t deliver the sofa because it wouldn’t fit - without even attempting to get it inside. I was told they were phoning their boss to say they couldn’t make delivery. I live in a reasonably sized modern detached house that already has had numerous 3 seater sofas delivered without issue. I felt very upset at the attitude and being faced with having bought an expensive sofa from a premium retailer that I was being told they weren’t going to bring it inside. I had already measured before ordering the sofa so I knew it would fit. I had to plead with them to unwrap and bring the item in which they eventually did with absolutely zero problem getting it inside. I’m really unhappy about this service, it’s the worst furniture delivery I have ever experienced and will put me off ordering furniture items from Anthropologie in the future.
Very efficient delivery system. Garden furniture ordered on Friday, delivered on Monday! Tracker system kept us up to date with accurate delivery estimates. Couldn't fault it
Kenny and James where perfect Gentlemen the delivered and Build my X24 studio Bike without any issues, They also phone ahead to let me know they were on their way.
Excellent service, will definitely recommend.
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