AIT Home Delivery UK Ltd

4.617617617617618 out of 5 stars
4.6
Excellent999 reviews

TrustScore

4.6
4.617617617617618 out of 5 stars
Excellent
5 out of 5 stars
853
4 out of 5 stars
47
3 out of 5 stars
23
2 out of 5 stars
15
1 out of 5 stars
61
999 reviews in total

Review summary

AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

On time

On time, quick, careful and professional. Cleared up all packaging.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Brilliant Service

Prior notification, on time delivery, very helpful respectful delivery persons

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great personalised delivery

Great personalised delivery, great communication.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent customer service and great…

Excellent customer service and great staff.

0
0
🔥 High engagement

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4 months ago
5 out of 5 stars

Example of how delivery should work

Reliable!!! That's all customers need to know! Thank you!!!

Helpful?
StuartM
StuartM
1 reviews
4 months ago
5 out of 5 stars

Kept to delivery forecast

Kept to delivery forecast. Notified 30 mins before delivery. Polite dropping off of goods. Can't ask for more

Helpful?
4 months ago
5 out of 5 stars

Excellent communication emails and…

Excellent communication emails and texts and delivery drivers ringing you very friendly and helpful highly recommend

Helpful?
Robert
Robert
1 reviews
4 months ago
5 out of 5 stars

Mattress has been delivered on time-…

Mattress has been delivered on time- seems a good matress

Helpful?
Edward Conroy
Edward Conroy
1 reviews
4 months ago
2 out of 5 stars

Since you asked for my feedback

Since you asked for my feedback, I will provide it. The new mattress was delivered slightly earlier than the time arranged to the bedroom as required. The old mattress was taken away as arranged. I am not sure whether or not I should have been expecting the mattress to be unboxed, put on the bed and the packaging taken away, but I was expecting it, and this didn’t happen. Frankly I don’t understand why not, given the price of the mattress and the additional payment for mattress recycling, and there was no higher service level available on the retailer’s website. All the same, I’d have liked this to happen. It was made very clear that this wasn’t going to be done by your drivers. If this is what they’re contracted to do then fair enough, but this service should be provided or made clear that it won’t be made available when checking out the sale. Overall the service was fine, but not what I’d hoped for. I expect that you’re sorry I feel this way, and I'm sorry not to be giving a more positive review on this occasion.

Helpful?
customer
customer
1 reviews
4 months ago
5 out of 5 stars

Great service

Great service, thanks.

Helpful?
customer
customer
1 reviews
4 months ago
1 out of 5 stars

Paid for installation

Paid for installation, they tried not to do it. Didn’t set the tv up just took the box which we were told to keep.

Helpful?
4 months ago
1 out of 5 stars

The delivery drivers were not at all…

The delivery drivers were not at all friendly ,did not ring me to tell me whe they would arrive ,and phoned when outside my house.

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Michelle
Michelle
1 reviews
4 months ago
5 out of 5 stars

Very professional service

Very professional service

Helpful?
4 months ago
5 out of 5 stars

Delivery driver couldn't be any more…

Delivery driver couldn't be any more helpful delivered on time 5 stars.

Helpful?
Michael
Michael
1 reviews
4 months ago
4 out of 5 stars

Slightly later than originally advised

Slightly later than originally advised, but lots of good comms to confirm revised time and a call in advance of arrival. No complaints.

Helpful?
4 months ago
5 out of 5 stars

Very good communication.

Very good communication. Excellent delivery experience. Two man team were very efficient and polite.

Helpful?
4 months ago
5 out of 5 stars

Happy with the delivery everything…

Happy with the delivery everything intact

Helpful?
4 months ago
5 out of 5 stars

Very good delivery

Very good delivery. Kept me informed and arrived on time.

Helpful?
Debbie Sant
Debbie Sant
1 reviews
4 months ago
5 out of 5 stars

Fast delivery and friendly delivery drivers…

Fast delivery and the delivery drivers were courteous and friendly. They checked the parcels before leaving for damage as well. Thank you

Helpful?
C l douglas
C l douglas
1 reviews
4 months ago
5 out of 5 stars

Very friendly and prompt with the…

Very friendly and prompt with the delivery

Helpful?
Vicki Jones
Vicki Jones
1 reviews
4 months ago
5 out of 5 stars

Very good service thank you

Very good service thank you

Helpful?
Steve
Steve
1 reviews
4 months ago
5 out of 5 stars

Great price with fast efficient delivery

Great price with fast efficient delivery

Helpful?
4 months ago
5 out of 5 stars

Great service thanks

Great service thanks. No complaints at all!

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Judith
Judith
1 reviews
4 months ago
4 out of 5 stars

Lots of communication re delivery

Lots of communication re delivery , and arrived within the time slot issued

Helpful?

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