Example of how delivery should work
Reliable!!! That's all customers need to know! Thank you!!!
AIT Home Delivery UK Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
On time, quick, careful and professional. Cleared up all packaging.
Prior notification, on time delivery, very helpful respectful delivery persons
Great personalised delivery, great communication.
Excellent customer service and great staff.
Reliable!!! That's all customers need to know! Thank you!!!
Kept to delivery forecast. Notified 30 mins before delivery. Polite dropping off of goods. Can't ask for more
Excellent communication emails and texts and delivery drivers ringing you very friendly and helpful highly recommend
Mattress has been delivered on time- seems a good matress
Since you asked for my feedback, I will provide it. The new mattress was delivered slightly earlier than the time arranged to the bedroom as required. The old mattress was taken away as arranged. I am not sure whether or not I should have been expecting the mattress to be unboxed, put on the bed and the packaging taken away, but I was expecting it, and this didn’t happen. Frankly I don’t understand why not, given the price of the mattress and the additional payment for mattress recycling, and there was no higher service level available on the retailer’s website. All the same, I’d have liked this to happen. It was made very clear that this wasn’t going to be done by your drivers. If this is what they’re contracted to do then fair enough, but this service should be provided or made clear that it won’t be made available when checking out the sale. Overall the service was fine, but not what I’d hoped for. I expect that you’re sorry I feel this way, and I'm sorry not to be giving a more positive review on this occasion.
Great service, thanks.
Paid for installation, they tried not to do it. Didn’t set the tv up just took the box which we were told to keep.
The delivery drivers were not at all friendly ,did not ring me to tell me whe they would arrive ,and phoned when outside my house.
Very professional service
Delivery driver couldn't be any more helpful delivered on time 5 stars.
Slightly later than originally advised, but lots of good comms to confirm revised time and a call in advance of arrival. No complaints.
Very good communication. Excellent delivery experience. Two man team were very efficient and polite.
Happy with the delivery everything intact
Very good delivery. Kept me informed and arrived on time.
Fast delivery and the delivery drivers were courteous and friendly. They checked the parcels before leaving for damage as well. Thank you
Very friendly and prompt with the delivery
Very good service thank you
Great price with fast efficient delivery
Great service thanks. No complaints at all!
Lots of communication re delivery , and arrived within the time slot issued
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