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Review summary
Acorn Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated.
In this process we had dealt with several estate agents and by far Acorn Rainham were the best.
If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them.
Well done Mark, Kieran and Remmi
Thankyou so much
Lee & Alice
I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not.
I would use them again in the future
I had an excellent experience with Acorn Real Estate Group, and I want to especially thank Mark, Kieran, and Remmi for their outstanding support throughout the process. From start to finish — and particularly up to the exchange of contracts — their professionalism, responsiveness, and dedication were second to none.
They kept me well-informed at every stage, provided honest and clear advice, and were always available to answer my questions promptly. It’s rare to find a team so committed to client satisfaction. Thanks to their hard work, the process was smooth and stress-free.
Highly recommend Acorn and this fantastic team for anyone looking for reliable and genuinely supportive estate agents.
Shirin who runs the Bermondsey office for Acorn is very easy to work with, nothing is too much trouble and she always gets good quality tenants very quickly..
Highly recommend her as your point of contact.
Best estate agents we've ever dealt with,we had dealings with quite a few during our property search. We recently sold our house with acorn.
The main branch we had dealings with was bexleyheath,all the team are very professional, responsive and generally good at their jobs,especially Jake,he was amazing throughout,we can't recommend him highly enough! You get straight up advise and information from Acorn, no messing you about. We will definitely be recommending Acorn to all!
Experience Renting in Croydon
Bromley Branch
- Unhelpful, unresponsive, Often you will ask a few basic questions and they will respond answering one of of three questions, if they respond at all, often I am totally ignored. Getting information can be painful at times.
-Once you part with your money expect to be forgotten.
- Slow to act, you will be charged 150 pounds for a flat inspection prior to tenancy however when I moved in there were clear issues that should of been dealt with prior to tenancy start date, in my particular case messages written in Pen from the building fitters written on walls ( I had actually pointed out said pen marks during a viewing before the tenancy process even started), Stains to the paintwork. A friend has moved in this morning to the same building and she has lights that don't work to full capacity, they are burning at half or even quarter brightness, parts missing from her cooker etc, pretty basic stuff. Issues should be sorted prior to tenancy.
- You will be expected to chase these issues yourself.
- I've been renting for close to 10 years now, dealing with various estate agents during multiple different rentals and this is easily the least professional bunch.
We bought a house from Acorn in Peckham. The process was made infinitely less pleasant due to the actions of the Acorn team, and at various points the sale almost fell through as they destroyed any sense of mutual trust. Luckily we actually met the vendor half way through the process, and she herself made us feel much more comfortable about proceeding.
Dealing with George, the Peckham branch manager, was particularly painful, as he was invariably rude and put undue pressure on the process with transparent sales tactics. I'm hugely relieved to have completed the process and not have to deal with him ever again.
James was our point of contact more generally, and was better, but lied to us at least twice (just the times we caught him), which did nothing to improve our dim view of Acorn as an agency.
It's no wonder that estate agents have a bad reputation.
It's not rare to have problems with state agents when ending a letting contract, but Acorn took it to another level.
We handled a two month notice according to a break clause in our contract and after receiving a quick response of acknowledgement and a deed of surrender, we noticed that in it says that we have to pay £995 just for the Landlord to accept the notice and that " 3.The Landlord has no obligation to return any part of the Deposit to the Tenant."
How big of a joke is this? After several emails, one of the property managers told me that she would not change the above mentioned clauses.
They want me to sign a deed of surrender saying that I have absolutely no right about the deposit I putted through in the beginning of the tenancy.
I will raise a formal complaint with The Property Ombudsman if this ridiculous clauses are not changed.
Take your own conclusions about how outrageous is the treatment you will get when you end your contract with them.
Update:
Of course, I will email, but how couldn't you see the £995 is beyond my comprehension, as this:
"In consideration of the Landlord accepting a surrender of the Tenancy the Tenant agrees to pay the sum of £995.00 OR relinquish the Deposit paid in the sum of £995.00 at the commencement of the Tenancy"
was removed from the deed without changing any letters (or numbers).
Update 05.11.18
With Andrew's push, they remade the Deed.
5* to you Andrew.
Asked if it would be OK to breach lockdown guidance
Our experience with Acorn has been an endlessly shambolic mire of incompetence and disregard.
At numerous points, our multiple property managers (6 at last count) have outright flouted the guidance for letting agents and most recently asked if we could breach the Tier 4 lockdown in London before Christmas 2020 as we were moving out by asking if the landlord's son could visit (we have written correspondence to show the ombudsman should they try to reject this). All of this was done whilst witholding a fee they claim they are due, despite guidance saying otherwise.
We've had to submit at least 3 formal complaints in the last 2 years and that doesn't count the constant battle to get anything done when something breaks. In the last 3 years they have:
1. Refused to provide rental agreement after payment was provided.
2. Left us almost 2 months without a working front door & over a week without heating.
3. Sent an email saying our rent wasn't paid despite our bank statement saying otherwise. When they realised the error, they simply recalled the email and never even sent a courtesy apology.
4. Asked if the landlord's son could visit December 23rd as we were moving out, despite Tier 4 restrictions in London.
We have written correspondence confirming all of the above should they feel the need to argue.
Avoid these guys at all cost.
Horrible experience.
Acorn demand £500 holding deposit up front before the landlord has accepted you and before you go through references.
Acorn failed our references as they only took my flatmate's base pay into account, failing to actually look at her paychecks and bank statements which clearly showed that she made more than enough to cover the rent. Instead of doing their jobs properly, Acorn demanded we pay 12 months rent up front, or get a guarantor that earns at least £50,000 per year.
These are both ridiculous options, and the only two given to us by "Kiera". We have backed out and are pursuing a refund of our holding deposit, and gone with a different letting agent that has been much quicker and easier to deal with.
Do not touch this company, they will take your money and run to the hills with it.
Worst property management company I’ve ever dealt with in fact the worst company I’ve come across. The way we were treated was poor from day 1 when we moved into our flat in Sutton. The building works weren’t finished. I was without hot water and electric for weeks in the middle of the winter. We stayed in the property for a year altogether and when we moved out they told us their was £1100 worth of damages when they wasn’t a scratch to be seen. After contacting the tenancy deposit scheme all was returned.
Stay away from these people.
Response to Andrew:
This simply sums up Acorn Andrew. I was never kept informed other than an email after calling the Bromley office 5 times a day to sort out the problems. Also I was referenced twice in a short space of time when my wife moved in which is utterly ridiculous seeing I passed the financial obligations without her in the first place. Also I was threatened to be evicted out of the property for not paying my water bill which I never received. We are talking about £20 for crying out loud. Our deposit was held 2.5 months after leaving the property despite the person doing check out inspection said the property was in perfect nick.
I will never deal with Acorn and also make sure my network doesn’t. Sorry but you only get one chance with me and that was spoilt before it even started to be quite frank. I wasn’t planning on using anyone name, but if you want to hire decent and representable employees don’t hire Bill Cooper.
This was by far the worst tenancy and property management experience I have ever endured in my 10 years of living in London and now Sutton at Northumberland House. I have recruited roles in PM and can assure you that the standard of property management is exceptionally low, it was rarely visited, and security was frequently used to fill in the gaps. It takes months for anything to get fixed and communication is at a minimum. Tenants should be at the heart of the business, not a number and forgotten about. My advice would be to go to a more reputable property agent. Avoid, you will regret dealing with them...
Unprofessional liars who try to take your money before an offer is even accepted
A very unprofessional company with very unprofessional staff, Nicholas impartcular.
I asked to put an offer on a flat. An email was sent immediately telling to make an offer and to transfer £500 deposit. Of course I was not going to give them my money until and offer was accepted. I never got a response from the email so emailed him to confirm he had received it. Still nothing. After not hearing from him at all for two days I called the office and spoke to A colleague who said it was pending and Nicholas would call me. 2 days later my boyfriend called up to chase the offer again. Nicholas then lied to my boyfriend and said he had already called me to tell me our offer hadnt been accepted. He then spoke to me very rudely still saying he had called me to tell me that. Such a liar and totally rubbish at his job.
Stay clear of these and I’m now really glad that I didn’t get the flat as having this company as your estate agent would be a nightmare.
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