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Review summary
Acorn Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated.
In this process we had dealt with several estate agents and by far Acorn Rainham were the best.
If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them.
Well done Mark, Kieran and Remmi
Thankyou so much
Lee & Alice
I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not.
I would use them again in the future
I had an excellent experience with Acorn Real Estate Group, and I want to especially thank Mark, Kieran, and Remmi for their outstanding support throughout the process. From start to finish β and particularly up to the exchange of contracts β their professionalism, responsiveness, and dedication were second to none.
They kept me well-informed at every stage, provided honest and clear advice, and were always available to answer my questions promptly. Itβs rare to find a team so committed to client satisfaction. Thanks to their hard work, the process was smooth and stress-free.
Highly recommend Acorn and this fantastic team for anyone looking for reliable and genuinely supportive estate agents.
Mauricio is an outstanding property consultant. From the beginning, he demonstrated an in-depth understanding of the market and worked diligently to understand my needs. His professionalism, attention to detail, and proactive communication made the entire process seamless. I found the perfect place thanks to Mauricio's expertise. I wholeheartedly recommend him to anyone seeking a smooth and personalized property search experience.
I rarely provide feedback on social media, however, my recent experience dealing with Lilia Ghenim- Senior Lettings Manager, The Acorn Group covering Brockley/ Catford & Lewisham, I felt I had too.
My property is located quite a distance from my home, so I've had to work very closely with Lilia throughout the Lettings process of finding me suitable tenants for my property.
Lilia has a wonderful attitude, she was friendly but very professional. I found Lilia very approachable, she conveyed information to me in a clear, concise and efficient way. Lilia did whatever she could to support me and arranged some tasks which she took personal responsibility for which meant I could avoid the long drive to the property.
When Lilia agreed to do something, she never let me down and always delivered on time.
Lilia is definitely an asset to The Acorn Group. Lilia knows what is and how to deliver a great customer experience.
Keep it up Lilia and keep on smiling! It takes a person like Lilia to positively improve the reputation people may have of Letting Agents.
Acorn - Northumberland Heath - FTB - Excellent Service
I had the pleasure of working with Acorn Northumberland Heath to purchase my first home in Erith and would like to thank the Team for making this such a pleasant experience. Shoutout to Amelia Giles and Layton Thomas for their hard work - you guys are amazing. Attentive, professional and excellent service received throughout the process.
Acorn Strood
2nd time for myself using Acorn & I have never been disappointed with the service received. The staff are always lovely & helpful & make a stressful process easier. I would thoroughly recommend them.
I wouldn't use any other agent having seen how other agents operate compared to Acorn. Dan was amazing, Alesha was so helpful, Remmi & Jonathon.
They are a lovely team.
From the moment I saw the property Kieran has been polite, friendly, helpful. I have always had pleasant interactions with everybody i speak to and they have all given me great customer service.
Rainham Acorn - I was purchasing a property they had up for sale. Mark and Abbie have been absolute godsends, my solicitor lacked a little with communication but they were so informative & supported me and their seller massively. Spoke almost daily, some times more keeping me updated. Very happy first time buyer. Thanks Mark and Abbie, I owe you!
Had a particularly difficult sale due to cladding/ews1 issues but Jake and Layton at Acorn went over and above to ensure I got a sale that completed. Both kept me up to date, kept chasing the buyer's solicitor and got my transaction completed. I couldn't have asked for more from them.
Much like the comment below at time of writing this, I would also put Zero if I could. We have had the misfortune to come into contact with acorn, the lack of communication, and rudeness over the phone when you do finally get to someone is a joke. I think the staff forget they are speaking to humans, maybe they have too many clients as they cannot juggle Tenants and landlords at all. This has been the same for everyone we have had the misfortune to speak to. I would choose any estate agent over these, they are just looking to exploit tenants and landlords whilst providing no service at all!
If I could rate this company a zero, I would. We had a viewing booked for 5:30pm, we arrived at the property on time and continued to circle the building looking for the estate agent. At 5:40 I began calling the branch to find out where the estate agent was, I called a total of 15 times (the branch does not close till 6) and failed to reach anyone. After driving to the property, paying for parking, calling the branch, circling the building for half an hour, we gave up and returned home. I then called the branch the next morning to be told, the agent was at the property till 6β¦ however we called the doorbell of the property many times and called the branch 15 times, with no success. The company is unprofessional and lacks any knowledge on how to communicate. WILL NOT USE THIS COMPANY AGAIN.
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