Review summary

Acorn Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

See what reviewers are saying

L

Lee

5 out of 5 stars
The staff at the Acorn Rainham branch…

The staff at the Acorn Rainham branch are a credit to the sector, from our initial talks with Kieran through to Mark and Remmi when completing. They all went above and beyond to make sure we was fully satisfied and always kept us updated. In this process we had dealt with several estate agents and by far Acorn Rainham were the best. If we were to need an estate agent again. Acorn Rainham would be our top choice and would highly recommend them. Well done Mark, Kieran and Remmi Thankyou so much Lee & Alice

c

customer

5 out of 5 stars
Great experience

I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not. I would use them again in the future

L

Lauren

5 out of 5 stars
Lauren

I had the pleasure of dealing with Chloe and the Gravesend Acorn team. They were a delight. Thank you for being positive and insightful

GS

Gaurav Sharma

5 out of 5 stars
I had an excellent experience with…

I had an excellent experience with Acorn Real Estate Group, and I want to especially thank Mark, Kieran, and Remmi for their outstanding support throughout the process. From start to finish — and particularly up to the exchange of contracts — their professionalism, responsiveness, and dedication were second to none. They kept me well-informed at every stage, provided honest and clear advice, and were always available to answer my questions promptly. It’s rare to find a team so committed to client satisfaction. Thanks to their hard work, the process was smooth and stress-free. Highly recommend Acorn and this fantastic team for anyone looking for reliable and genuinely supportive estate agents.

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All reviews

473 total • Write a review

Showing 91 - 100 of 469 reviews
JS
5 out of 5 stars

Excellent service and communication

After having no success with an online agent, I signed up with Mark at Acorn and he and his team, especially Kieran, were brilliant from start to finish! Communication was excellent and when the sale fell through due to my buyer's buyer pulling out last minute, they also took on marketing their property and the whole chain completed within 6 weeks! Highly recommended.

Date of experience: November 29, 2023

D
5 out of 5 stars

I was very pleased with Acron

I was very pleased with Acron; William who had initiated the property sale, was excellent and was great in his approach and handling at the start. Daniel Langiano, who followed this through, was brilliant as he had a difficult task but persisted and handled the sale with great professionalism and sensitivity. Dan kept us updated through great communication and, at the same time, made sure proper processes were followed. We were grateful for his help to see this through completion

Date of experience: November 24, 2023

M
5 out of 5 stars

Rainham (Kent) branch were fantastic!

We used Acorn, Rainham for both sale and purchase and we would recommend to anyone. Their approach was personalised and professional throughout and we had a very good experience, the team are all committed and knowledgeable. If we ever need to use estate agents again this will be our choice of agent.

Date of experience: November 24, 2023

CE
1 out of 5 stars

Poor customer service as a managing agent

Acorn have been managing my property in London for a while and over the years there have been so many changes in managing agents, communication is not passed on. More recently in the past 6 months, when my regular property agent has been on annual leave Acorn have been unable to manage my property. In response to the below issue, whilst I appreciate the reply, the facts aren't correct as the ongoing issue has been closed without even considering my point of view. Acorn are unfortunately not wanting to rectify the situation. I will of course reach out to discuss it, as suggested. Thank you

Date of experience: November 23, 2023

CM
5 out of 5 stars

Highly recommend their Lewisham office

Highly recommend their Lewisham office, Arikson and Dammy were key to our sale going through

Date of experience: November 23, 2023

AM
5 out of 5 stars

Acorn have been helpful and friendly…

Acorn have been helpful and friendly throughout. Specifically Aysel who helped us overcome some huge hurdles other estate agents just weren't willing to manage. She went above and beyond. She is an absolute star and can't thanks her enough!

Date of experience: November 10, 2023

DW
5 out of 5 stars

Mark and Kieran were excellent…

Mark and Kieran were excellent throughout From staying in touch and arranging visits at convenient times to regular multiple daily calls and emails when the complications of exchange to completion happened Made a very stressful time less so

Date of experience: November 9, 2023

MW
4 out of 5 stars

We appreciate the fact that Acorn staff…

We appreciate the fact that Acorn staff – in particular Mr Franco, who took over dealing with the sale of our property, worked efficiently and at the pace we were at, in order to achieve the smooth sale of our property. Overall, his approach suited us, as within a reasonable time slot, he was responsive to our queries and questions pertaining to the processes and procedures involved in successfully, executing the sale of our property. Thank you!

Date of experience: November 7, 2023

KM
5 out of 5 stars

Positive perils of property buying

Many thanks to Harley from the Catford Acorn branch for all his responses to my questions and for helping me to make my move as smooth as buying a property can be.

Date of experience: October 31, 2023

F

Fi

US

1 out of 5 stars

DO NOT BELIEVE the fake reviews

DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review

Date of experience: October 26, 2023

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