Absorb Online Learning

Got a 5-GCSE course for my daughter, who is VERY bright and self-sufficient at 13. She has a psychologist and accountant in the house and so alongside English, Maths and Sciences we got her these courses on the home-school package, with the past papers, tutor support, everything that was available. She dutifully got on with it and asked questions where necessary, of myself, of my husband, and when we weren't around, of her tutors. It has been no end of struggle for her. Pictures and diagrams won't load. When they do, they're plagiarised from somewhere else, which is cheeky considering how much I am paying for these courses! Answers to tests are consistently inconsistent with what is in the text. Questions in tests are often misworded, or Americanised so that they are INCORRECT! She has flagged each one of these to tutors and had no response, or had a response saying it will be fixed, then gone back months later to revise and found it still not fixed. She didn't get an accounting tutor until a few weeks ago, one tutor asked her to email their PERSONAL email address @gmail without first having had an email from my daughter, her tutors do not reply to her messages as of late, and previously when they did it took them a while. She is struggling in her lessons, she has been doing mocks for me, more to practice testing than the material, as she has dreadful anxiety about them since school; one of the reasons she left. I've tried contacting absorb but no one is answering emails, the website form or the telephone. I pay £92 a month which isn't cheap. By not helping her and by refusing to give tutor support, they are in breach of their contract, so I will be cancelling my direct debit. I bet they would soon be in touch if I stop that, eh?! I DO NOT recommend Absorb Online Learning, and will be looking into other places of education for my little one. I would rather pay more than have her sit and wait for email help. IF they get in touch and offer a refund, very well, but this is all very shady!

This company does not answer emails, phone calls or anything at all. Please do not give them your money, or your time of the day, please look for better educational providers else where :)

Awful. I paid for tutor support, yet have been unable to contact any of my tutors. The courses are majority youtube videos, meaning they are basically just profiting off of someone else’s work, probably goes against copyright laws… I have tried emailing them several times, as well as calling them however have received no response on either. At this point I would rather them just delete my account and my access and cancel the direct debit.

For some reason my DD was cancelled, although my payment last month was successful. I’ve been trying to get hold of someone as to why this is the case, but getting no response from ANYONE I try calling and emailing, but NOBODY gets back to you! They were soon quick to take my money, but after sales service is appalling - I can’t even email my tutor, as there is an error message. I will REPORT this as THEFT to their local POLICE station if I hear nothing within the next few days.

I had ordered CIE board Computer Science A level online course from Absorb Learning. I was told that they have videos for each module. But it turned out the videos are from the popular youtubers that are available for free and those were for other boards like AQA/OCR (Though there's an overlap between the boards, I would not expect this from a paid service) How could they "steal" from youtube and charge us a hefty course fee. I asked for the refund within the 'terms and conditions' limits, it's been 4 weeks - they haven't refunded, nor answered my email or phone call Complete ripoff, very disappointing and frustrating

Money refunded without explanation !?!

The most overpriced useless A-Levels ever. Half the videos uploaded in the Maths course no longer work as they are imported from YouTube. The “tutors” are beyond incompetent and don’t seem to have any idea about exam boards or the subject itself. Lana the admin woman is incredibly rude. In the end I just forked out a lot of money for private tuition instead as this place was deplorable. Please save your money and find somewhere better, don’t make my mistake. I wasted £1000.

The course appears great so far. I think they need to include advice on when to study.

A great way to pursue study goals at a time and pace that suit individual preferences.

c'etais excellente experience merci

I had a lovely time studying 3 A levels with Absorb. They even helped me with UCAS.

Used to help support me through my a levels, would recommend for anyone looking to take their a levels or GCSEs, tutors very useful.

Bought two A Levels, one outright and the plan was to pay for the other in instalments as over £700 is a lot in one go. Sent an email stating this but still paid outright for two AND a moths instalment. Sent an email over a week ago and still haven’t been refunded. I’d avoid if truth be known.

Just want to say a huge thank you to absorb for turning a very stressful situation with mainstream school into a very exciting online service for my son, who has additional needs. He is so happy and flourishing thanks to Absorb online learning. Highly recommend.

Absorb provide a plethora of courses to meet everyone’s needs. With amazing tutor support, course content and learning tools always at hand, success is yours for the taking. Amazing customer service and satisfaction guaranteed. My son and I couldn’t be happier. Thank you 5*

Surprised to see so many complaints after recieving great service, t&C's were very clear and really enjoying the course. Would definitely recommend.

Very poor service, extremely poor service, all they are interested in is your money but not what they promised you. Please be careful with them. They never provide the services they promise. They are my worst experience ever

Please avoid this website at all costs. My tutor told me the incorrect coursework to do. Despite on the website stating the tutors offer help and guidance, mine told me to do work for a course I wasn’t studying. Obviously with the incorrect coursework I won’t get the grade expected and won’t get into any universities of my choice. Not to mention the seven hours of writing and reading which was a complete waste of my time The response I received ‘sorry you feel that way’. Also we can’t give you a refund as we spent time marking your assessments. This did not regard the seven hours of my time I had wasted. Also the ‘marking’ of assessments consists of two sentences of feedback. Additionally when I asked for my predicted grades in early December I didn’t receive a grade until late January. By this point my first choice university had stopped accepting applications as it was past the deadline. On a separate note half the videos on the course are no longer uploaded or have been removed. I’m now battling with this awful company to get a refund after their tutor ruined my academic dreams. Rather than apologise and refund me, they are refusing and causing myself even more stress. Please do not make the mistake I did and choose somewhere better such as the NEC. Update: they are trying to sue me for this review after. Also they are lying saying it was impossible to give me a predicted grade. I have the email from Lana stating I am predicted an A. So that is another lie.

As requested

I’ve contacted them regarding cancellation request of my subscription and I haven’t heard anything back