Absorb Online Learning

What a fool I am - paid a small fortune a few years ago to do an A level maths but a laggard I am, then I paid a further small fortune to extend the period this year - now I’ve lost it all! About £600 - discussing how online companies can get away with this.

These fanatics are con men. Dreadful experience from serial predators who threaten you with baliffs. I should have stuck to my guns and taken em down. But karma always finds a way

My partner signed up to absorb last year to do 3 A levels. He sat them with no problem, however, did not do as well as he would have liked in one, and so decided to resit it this academic year. He has tried to message his tutors several times to ask about university, as absorb are a UCAS registered organisation. However, none have replied. I decided to try and use the live chat function on their website, only to discover that the website has completely vanished from google, and clicking links through Instagram and Facebook just gives you a blank loading screen. They are still registered as an active company and have recently hired a new director back on 25th July according to their records. However, it is November now, and we have not been able to have any correspondence for months. For them to not give us any information regarding the issues they are clearly facing is wrong and stressful, and my partner paid a lot of money for them to just vanish without saying a word. I remember when it used to be a really good company and it had 4.8 on trustpilot. All everybody wants is for them to tell us what is going on, and for them to give our money back. Instead, most people are left in limbo, not knowing what to do, not having enough money to pay out again to another company and having university decisions made a lot more stressful. Please, do not purchase any course from this company, as the chance is that you will not get a course but be hundreds, if not thousands, of pounds worse off.

I paid to do an IGCSE in Sociology. I haven't heard a word from them and the site is down. emails and calls go unanswered. I put a lot of work into my course and gave these people money. Not a lot of money compared to what some people seem to have lost, but to me, it is a lot of money and radio silence from them, and no idea if I'll ever see that money again. Having read all the other comments on this thread it seems we are all in the same boat. Don't touch this company with a barge pole.

I paid over £1000 just for the site to shut down? With no refund or response from the company? I need that money to complete my A levels elsewhere! This is illegal

I have paid close to £200 for a GCSE maths course which I started in July to fill a gap year before going on to develop a career. But like so many other people, I'm not able to complete my course because the website has been down for nearly a week. I've tried calling them but no-one is answering the phone.

Paid £300 for one A level course, glad i didnt pay for more. I've had the course for 3 months now and all of a sudden the website is unavailable with the message "Absorb Online Learning, due to unforeseen circumstances has sadly had to close. Apologies for the inconvenience - we thank you for your custom and wish you the very best of luck in the future." I've been reading the bad reviews and realized alot of people have the exact same problem. This company should be sued and we should all get a refund. Avoid at all costs.

I paid for 5 GCSEs because my grandson can’t go to mainstream school. He’s put so much effort in and tried to log in today but can’t. I can’t afford another £1300 and now he can’t be properly educated. I don’t know what to do

This is the worse that could happen to a student. A year in and they closed without even bother to get in touch or return the money spent.

Paid over £600 for 2 A level courses that I was midway through and the site now just says "Absorb Online Learning, due to unforeseen circumstances has sadly had to close." Is it even legal for a company to do this? Absorb Online Learning Ltd's company number is 09424662; report them and get our money back.

I began a course three months ago and had to pay up in advance (I live abroad). Much of the material is seriously out-of-date which matters as the subject is Politics. They haven't even got around to updating the constitutional eruptions of Brexit. (The vote was more than six years ago). Communications with my tutor have gone unanswered. I think I've just discovered why. When I tried to enter just now, access was denied with the message: 'Absorb Online Learning, due to unforeseen circumstances has sadly had to close. Apologies for the inconvenience - we thank you for your custom and wish you the very best of luck in the future.' As recently as two days ago I was receiving emails advertising offers for further courses! As I say, my course has been fully paid for. What now?

Truly dissatisfied and feel let down, how is it possible for a company to do this ,where is the trust? All students who have been cheated of their money have to be united and take these people to court.

Hi I joined absorb 2 to 3 years ago and today was the first time I read the trust pilot. I noticed that everyone had the same problem. I would like to get a refund for myself and other people who have been messed about paying money. I personally think they have been bankrupt and we should all stand together for a refund. All we need is a bit of courage to take them to court.

For those with negative reviews on here, it looks like the company has closed down. I was applying for a job two months ago, had an interview, was offered the role unconditionally then got an email saying things had changed and they were no longer recruiting. Companies House shows the director has recently changed and anyone looking for compensation could try the address the company is registered to which is in Carlisle.

Initially all seemed ok. Exchanged emails, purchased my GCSE Human biology. My direct debit was set up. I looked into the few places that were not close to where I live to sit my GSCE (unfortunately). These places wanted a lot of money for me to sit to do these exams. Now I'm starting to worry about my finance so I asked Absorb if I could postpone for a little while which they agreed. I didn't read my email properly and they had stated they would freeze my account. The first payment went through by direct debit. The 2nd payment did not. I couldn't log on to see if I could fix this as my account was frozen. Absorb sent many emails trying to take payment. Long story short - I have phoned (no answer but went to an inappropriate answer message service which didn't sound like a business), sent 5 emails (no reply) and have sent about 6 letters to two different addresses which I obtained off their website (by special delivery). Royal mail could not deliver to the last address. I can not reach this company. How can I pay this? Also I can not talk to anyone so I am now robbed of a GCSE. Trading standards issue now? I recommend that you do not go anywhere near this company.

If I could put ZERO stars I would ! This company have caused us soooo much stress and upset. This was my daughter’s new start and they have now left us in a position where A Levels have been stopped, we don’t have enough money to pursue a new course as we paid in full , are too late in the term to start anything else, we cannot book up exams and as a result cannot go to uni open days as don’t know what is happening .. The amount of anguish this has caused on top of an awful last 3 years is just horrendous .. If you are reading this Absorb I don’t lnow how you are able to sleep at night .. What you have done to us all is unbearably horrendous .. we will be taking this further - you cannot do this to people ... it is heartbreaking . Young people have suffered enough and you think this is ok ????? Has anyone followed this up further and been able to pursue getting their money back please?? Absorb you have destroyed our lives right now

Absolutely disgusting I paid for GCSE biology and I can’t even access my account I’ve phoned , emailed WhatsApp and messenger no one has got back to me avoid this cowboy company

Paid for the course at the start of 2022 in full. The tutor was very helpful for the most part, but there were a lot of spelling and grammar mistakes in the text. There were several places where the information was wrong or confusing, but the tutor would correct that when I told him. However, there was one section completely missing, which the tutor said he would sort out and never did. Now, I'm trying to continue the course I have paid for, but I cannot access it at all, the phone goes to voicemail and my emails are sent back as spam. Wish I'd gone elsewhere.

I have just been reading the recent reviews and I am also not getting a response from Kieron or any of the other Absorb Online Learning Staff. We have been using Absorb Online Learning for over a year now. 1 year and 58 days exactly, and it has been satisfactory. My son is a very autonomous learner so he did not use the tutors as much but the courses are good. We used the courses alongside the recommended key texts set by the exam body. So we are not completely reliant on Absorb because we knew the key texts which collates with the exam papers. However, I would have never signed up with Absorb if the exams, Kieron was selling, were not confirmed by my exam centre. Today, which is the 1st SEPTEMBER 2022 my son wanted to continue with his courses but all of his courses have vanished from the platform not one remains. Payment was received only 2 days ago. We have never missed a payment. I have been trying to get in contact with the staff but there has been no answer. Thankfully, we have all the relevant information we need in order to continue with his studies. I am already in communications with his examination provider and my son will take his exams next year in 2023. I believe Kieron has abandon the Absorb Online Learning Platform without letting any of his customers know. Because of this I would not recommend Absorb to anyone.

I started my IGCSE Maths course during the last round of lockdown. Initially I found the course met my needs and the tutors were friendly and helpful. However the online content was migrated to another platform and this left half the videos as dead-links and the content was completely jumbled with some aspects of the subject being tested without prior introduction. I battled to get a response or anyone willing to take accountability, the final port of call was an I.T tech who I had to relay all the problems for him to fix individually - with mixed results and ultimately no apology. I think the tutors when reachable are dedicated and will try to help but my overall experience was a very rocky one. In the end I cancelled the subscription and had to use BBC bitesize to get me to the exams.