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Review summary
Optima Legal receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
If I could give zero stars I would. I've not even used this company yet and I've already wasted hours trying to register on their portal. They only appear to have one phone number. You spend ages going through security questions to get through to an agent who then pops you back into the queue and have to go through the whole process again. Then you get a recorded message saying wait times are zero minutes. This is the 7th time I've tried to get through and I've currently been on hold for 45 minutes. Avoid !
It is incredible how quick the whole process took without pestering me too much questions or work to do.
I am keeping your number to share with others.
Thanks a lot for the good work.
You are a reactive and not pro active company. There was no dedicated person for my case, It took far too long to get completed so i have had to pay the expensive monthly floating interest rate for over 2 months at 9% !!
Fantastic legal team and really good at communicating throughout the whole mortgage process. Thank you! I would highly recommend and virgin mortgages have also been excellent and speedy.
Optima legal was the most convenient and easy way to do our remortgage everything was all on the app and all very quick the tracking is excellent it tells you exactly what is happening
Keep up the great work
Absolutely Rubbish… AVOID
Very unprofessional, No combination whatsoever, process is very very slow even though it was just a re-mortgage, when asked for an estimated completion date, the lady said they can’t provide it but it will be done before the mortgage offer expires (which is in 6months time). Avoid for your own benefit.
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