Review summary

Optima Legal receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

Based on reviews, created with AI

See what reviewers are saying

LS
Shocking. If I could give zero stars I would

If I could give zero stars I would. I've not even used this company yet and I've already wasted hours trying to register on their portal. They only appear to have one phone number. You spend ages going through security questions to get through to an agent who then pops you back into the queue and have to go through the whole process again. Then you get a recorded message saying wait times are zero minutes. This is the 7th time I've tried to get through and I've currently been on hold for 45 minutes. Avoid !

MO
It is incredible how quick the whole…

It is incredible how quick the whole process took without pestering me too much questions or work to do. I am keeping your number to share with others. Thanks a lot for the good work.

You are a reactive and not pro active…

You are a reactive and not pro active company. There was no dedicated person for my case, It took far too long to get completed so i have had to pay the expensive monthly floating interest rate for over 2 months at 9% !!

JB
Highly recommend this service and easy to use

Fantastic legal team and really good at communicating throughout the whole mortgage process. Thank you! I would highly recommend and virgin mortgages have also been excellent and speedy.

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All reviews

1,000 total • Write a review

Showing 951 - 960 of 996 reviews
SK
5 out of 5 stars

Great service thank you

Great service thank you

Date of experience: October 7, 2024

Z
5 out of 5 stars

Great company

Great company. Regular updates and amazing portal. Respond to messages quickly.

Date of experience: October 7, 2024

PC
5 out of 5 stars

Excellent Service and prompt response

Excellent Service and prompt response. Top notch..

Date of experience: October 4, 2024

CY
5 out of 5 stars

Fast pay out

Fast, good .pay out fast

Date of experience: October 4, 2024

KC
5 out of 5 stars

Easy and trouble free completion .

Easy and trouble free completion .

Date of experience: October 4, 2024

PM
5 out of 5 stars

Optima Legal delivered a highly…

Optima Legal delivered a highly professional, stress free service. I highly recommend them.

Date of experience: October 4, 2024

C
5 out of 5 stars

It was the most simple mortgage…

It was the most simple mortgage experience I’ve had from start to finish. The portal was user friendly and I’m generally tech phobic but it was straight forward and I was kept up to date continuously throughput my journey

Date of experience: October 4, 2024

JW
1 out of 5 stars

7 months later……

7 months later and our remortgage is still not complete. It has cost me thousands in additional interest. Just wish I’d stayed with my current mortgage provider even if the rate wasn’t so good! Virtually impossible to get a detailed update on where the case is without phoning and hassling which is incredibly difficult for me to do in my job.

Date of experience: October 4, 2024

NA
2 out of 5 stars

Not the best communication.

Optima Legal service is very automated. Communication is pretty non existent. I had zero portal messages answered and emails were only answered many days after I sent them, if at all. However, despite my emails, explaining an error in my redemption figures, the automated system continued to work on incorrect figures right up to the day of completion. I did however receive an email, the day before completion, (from a human) that finally acknowledged the new correct figures. I'm now awaiting the refund owed to me but because their automated system doesn't recognise the sum owed to me, I'm guessing I will be chasing it for some time. If you value good customer service, particularly regarding communication, use someone else.

Date of experience: October 3, 2024

H

HN

US

5 out of 5 stars

They completed things very quickly

They completed things very quickly, I was skeptic but they were good . My mortgage was done in a most efficient manner. Thank you

Date of experience: October 3, 2024

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