1Cover Travel Insurance has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
Maisie responded promptly and corrected information as requested.
Taylah was a great help in sorting out the extension to my policy.
Claim denied after my boss died and I had to get back to make sure the company continued and I still had an income. i.e. Trip cancelled for unforseen reasons beyond anyone's control. And now looking at the array of "We will not pay for" clauses I would say there's more excluded than covered.
I made a claim on our return for a cancelled leg of our trip due to weather. Our initial submission was what we thought was sufficient information. Their reply requested considerably more WITH EVIDENCE which was unreasonable. After we had supplied everything, our claim was still not processed. Make sure you keep all documentations and get it in writing from the company why the cancellation happened. After many weeks of frustration I gave up. With all the other insurance companies out there, I'd recommend going with anyone but 1Cover. I have never had a travel claim and this experience has had me rethinking travel insurance altogether. It seems 1 Cover are only interested in taking the premium. If you decide for whatever reason to incur with 1 Cover, just read the small print very, very carefully as they will not payout in the event you need them. Also they are no longer affiliated with Lloyds. Avoid them and go with literally anyone else.
My husband is 76 and our travel insurance was reasonable. We made a claim on our return for a cancelled leg of our trip due to illness. Our initial submission was what we thought was sufficient information. Their reply requested considerably more WITH EVIDENCE which was reasonable. After we had supplied everything, our claim was processed and we received the refund we expected. Make sure you keep all bookings, receipts and confirmations for possible future claims. Also, if you need to see a doctor overseas, obtain your medical report as proof of your visit. This becomes much harder back home due to privacy issues.
The customer service is terrible. I haven't even yet traveled but want to add a day onto my insurance. Cannot talk directly to a human but have to go through their website which does not allow me to alter my days even though they say I can. Have to email and they say to expect a callback. Have received two voice messages saying they have called me. I want to talk directly to someone. Very frustrating and wish I had gone elsewhere.
You never know how good insurance is until you have to make a claim! 1Cover responded to us with clear communications within their prescribed timeframe and our payout was made within 15 days. Thanks so much 1Cover.
With all the other insurance companies out there, I'd recommend going with anyone but 1cover. If you decided for whatever reason that you want to roll they dice with these guys, just read the small print very, very carefully as they will not payout in the event you need them. Avoid em and go with literally anyone else.
Had an extremely distressed time after my connecting flight was delayed causing me to miss my end route flight. 1 cover was easy to get through to when they eventually could not get my luggage i needed for the wedding i was attending. They were quick at reimbursing funds and told us exactly what we needed for the claim. No fuss!
Avoid this company at all cost, They steal you're money, terrible customer service. Took a policy out holiday got canceld would not pay up full of excuses asked for refund of policy cost will not reply to email Absolute con men
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