1Cover Travel Insurance

Mia on the chat page was very helpful and quick

Taylah was great with the information we needed, very prompt.

Booked a multi stop trip and the first flight in my return home was overbooked - I had no seat and missed the whole trip back. Needed to book flights urgently to make it home in time. Unless your plane is falling out of the sky, a cyclone or hurricane has affected your flight or if it’s been hijacked you are covered for 0. Overbooking occurs frequently and this time I got caught out. Using this 1Cover insurance was a waste of time and money.

Keanu made the change I needed for my travel insurance policy very easy. He was quick with his response time.

Been a 1Cover customer for years! They're easy to deal with, and quite reasonable. Maisie in Customer Service was knowledgeable and helpful.

It took a wait time of 50 minutes before I was able to speak to a representative. I was following up on a previous quote and medical information supplied before taking out the policy. Mia was extremely helpful and patient. She made my experience worthwhile. Thank you Mia!

Mia took the time to listen & understand our situation with regards to a change in a health condition since we brought our policy. As this if our first overseas trip, navigating and understanding the ins and outs of travel insurance has been overwhelming, but Mia explained everything, sorted our policy and put our minds at rest after a stressful few weeks. Thankyou Mia

Maisie was very clear and concise in answering each of my questions. I am now clear on exactly what cover I need for our cruise. Thank you

Mia was fantastic. Very helpful and very friendly. She gave clear and precise advice. Everything was explained. Great to deal with a local insurer too. Definitely recommend 1Cover Travel Insurance. It was a better price than other insurers too.

The 1Cover representative was friendly, helpful, easy to understand and very clear about the product. The online experience was a bit bumpy as the website wanted me to log a message to receive a call-back but this wasn't working. I was able to obtain the number to call from the online chat. Once on the phone to Mia my experience was amazing.

Mia has been very helpful with our travel insurance. She explained very clearly about the policy.

Tylah was very helpful on the chat as i previously was given incorrect information. Responsive and acknowledged the issue

Tino was helpful and easy to chat with

My call handler, Maisie, was excellent and really helpful.

Great cruise experience with 1 Cover. I got a bit sick on the cruise and 1 Cover covered my expenses. Highly recommended.

Very reliable easy and quick to respond. Will definitely use this company again :)

Great experience at 1Cover! My luggage was lost on the way to Italy and 1Cover paid for some essentials until my luggage arrived. They were very friendly and helpful all the way through the process.

My son took out 1Cover insurance for his trip of a lifetime to Europe. He didn't go for the cheapest because he wanted to be covered completely. After travelling for a few months, his grandmother got so sick that she was going to pass away. He rushed back to Australia thinking his insurance company would cover costs, but they didn't. They didn't even refund the insurance money that was paid up front when he finished his trip. The reason being is that in the policy it says that there is no cover for family members over 85 years of age there is no cover. She was 85. Nearly all of the other companies have either no age limit or a 99-year limit. We asked and begged for them to change this, and they said no. This is another cop out to stop paying claims. We asked the ombudsman to help, but all they do is push paperwork around. THEY NEED TO CHANGE THIS YEAR TO 99.DO NOT USE 1COVER!!!!! BECAUSE TO US ITS NO COVER

Purchased a policy through 1Cover and was really impressed by how smooth and clear the whole process was. The cover options were easy to understand, and Sia went above and beyond to explain what was (and wasn’t) included. Great service, helpful advice, and I felt confident knowing exactly what I was buying.

horrible!!! spent months to get documentation to be refused for no reason - horrible horrible horrible