Donald Russell
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Be aware - insist on full polystyrene packaging.
Be aware. The company has recently changed the packaging it uses. Previously these came in a substantial white polystyrene box that kept the product in good condition. Never a problem. This time we had a very different experience. The initial problem was that the delivery was delayed 24 hours in transit. I contacted the company who advised that it was packed to withstand any such delay. When the delivery did arrive I found, to my disbelief, it was contained in a cardboard box. To be accurate a soggy cardboard box. The only thermal insulation was only provided by thin sheets of polystyrene inserted inside the cardboard box and not in anyway connected to each other. The lid was a similar isolated piece of polystyrene. The contents of the delivery were meat, much of which was no longer frozen, and several sheets of individual polystyrene. The dry ice packs were empty. Time was spent trying to identify product that could be safely kept before I called the company to get things sorted. A new delivery of the items needing replacement was swiftly arranged, which is why the review is as high as two star! I have insisted that all future deliveries be only in a proper polystyrene box and it seems this is possible. Overall this was a dreadful experience, a waste of time, money and environmental resources, shameful.