KIA
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Visited the Kia showroom at Middlebrook…
Visited the Kia showroom at Middlebrook Retail Park with my dad on Saturday 30th June. As we arrived there was one sales executive in particular (who looked quite senior), that had noticed us park up and walk in to the showroom, however did not approach us for at least ten minutes of us being there. When he did finally approach us we asked if there was a Picanto on the forecourt for us to have a look at as I was interested in placing a deposit on one there and then after having a look inside of one. We were told that there was two cars of that particular model at their showroom, one which was being used as a service car and would not be back for 24 hours, and the other which was parked outside, but unavailable for us to look at as someone had placed a deposit on it already and was on their way over to collect the vehicle. Therefore he didn't feel comfortable with us looking. We were also informed that there was a 12 - 14 week waiting list for this model. He asked no further questions, didn't offer to take down my details to get in touch at a later date and instead just palmed me off - completely disinterested by my custom. This therefore has resulted in me looking elsewhere and I am now in the process of purchasing a different vehicle completely from one of Kia's competitors. Lost faith in this brand completely and will not be returning. Customer Service here definitely needs drastic improvement.