Michaels Stores
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Rude Employees Who Seem to Resent They Have to Work
Weds. June 18th around 4:30 pm at the location in Stevenson Ranch, CA: ignored by two employees at the checkout line -- one who walked away as I got in line, and another standing no more than half a foot away as two of us waited to check out. The self-checkout was not working -- pressing the buttons didn't do anything, or I would have done that. Finally, I had to ask this employee if anyone was working the register. The first thing out of her mouth was, "The self-checkout--" but I cut her off and said they weren't working. She said nothing. Then I said, "Were you busy?" -- yes, being sarcastic but in serious tone. Her reply? "Yeah, but it's ok." She was busy standing there, ignoring us. I said never mind and left. I should be glad that I saved money, I suppose. Just to see if there was actually anyone left at the store who cared about customers, I called the store when I got home. The connection was so bad it sounded garbled. I asked the name of the manager and was told "there are a lot of them. Like five." Finally, I got the name of the store manager -- of which there is just one. The employee whom I asked to repeat it due to the bad connection was giving serious attitude when I asked that she spell it. I'd had it at that point and let her know and hung up. Calling the main number for Micheals is no better - they all sound disinterested and annoyed. How did Joann lose out to this??? No need to go there again.