Jacksons Estate Agents
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Very disappointing
I have been a tenant with Jason's Wandsworth branch for 3 years. I always paid my rent in time and have been responsible and calm tenant troughout. I have decided to move away due to personal circumstances early April this year. I made sure property has been professionally cleaned prior departure for quick release of deposit. I have handed the keys over 3 weeks ago now. I have 0 emails from them since regarding release of my deposit even though I requested an updated on several occasions. I also chased with their office on numerous times and most staff are not able to assist or promise return calls that never happen. I had 1 call from them last week after persistent chasing attempt stating they are waiting for landlords response and several other measly excuses. I chased this week again and they once more feeding me with same information. I am considering of taking legal actions at this point... This is not the service you should expect from major agency such as Jacksons. It seems they are very quick to demand their payment but completely opposite when they need to return it. Very disappointing!