Cruise1st
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Poor transfers and disappointing cruise
Booked transfers with you and they were all wrong times. Hotel checkout was 3 hours earlier than transfer. Cruise disembark was at 9 and pick up to airport was 3 hours later. Getting us to airport at midday for a 11.15pm flight! Stuck in T2 Barcelona unable to check in bags until 9.15pm so over 9 hours hanging about in cafe before bag drop. Tried to rearrange taxi but they couldn’t be diverted or come earlier so we could go into city. Cruise was poor in respect of stops- Genoa on a Sunday when everything is closed, Naples there at 6.30am till 2pm so poor times as things closed till 10. Ship was full of really rude Italians. Very few other nationalities and those we spoke to complained of same issues. Smoking everywhere on ship despite advertised rules. Staff ignored bad behaviour including men using ladies toilet. I am truly disgusted and disappointed. We have booked several times with yourselves. Used celebrity and princesses lines and others and never had bad experience like this. Never had transfer times and flights so out of sinc. Extremely disappointed at the experience to the point we have Japan cruise booked with yourselves with celebrity in October 2024 and considering cancelling at this point.