Michaels Stores
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What a horrible experience overall
What a horrible experience overall. I went to my local (Chico, California) Michaels to get the cost and availability of a mat and a frame for a picture my dad sent me from Switzerland. Turns out they no longer carry metal frames in the store. The young associate who helped me showed me colors and got me a price for just the mat (normally $ 30.00 discounted to $ 15.00). She loaded the parameters, so I could just go in and order it. I went online, and could not find a frame I liked, so I ordered one from another retailer. Went in this afternoon to order it as the frame was arriving tomorrow. I went in and stood at the framing counter for about 15 minutes pushing the button to summon an associate. The entire time I was standing there, a lady on register # 2, who I suspect is the acting manager was on her headset, and aware no one was helping me. After 15 minutes a person came in from outside the store, walked towards me and told me she was on break for about 15 more minutes, but that she was the person I needed to talk to. She told me she would try to get someone else to help me. She did not even try but went into the break room where other people were. 15 minutes later she walked by and told me she would be right with me, she had to let someone into the bathroom first. I had heard the lady at register two talking to someone about letting a person into the bathroom while I was waiting. When she returned, she was quite helpful in getting me the correct color for the mat, turns out it was the back color for most of the colored mats. I told her I wanted to pay for it and pick it up tomorrow morning. This is where things got ridiculous. She told me that she was off in 20 minutes (remember she just got back from break) so it would not get cut today, and the person who could make a mat was scheduled at 1:00 on Saturday, so it probably would not be done by Saturday. She was off for a three-day weekend. At that point I told her that this was ridiculous, never mind, I would find somewhere else to do it. I called a local place downtown. He will do it for me tomorrow, saying it takes about 10 minutes. I called Michaels back to let the manager know what had transpired and reached Maria, the manager of the framing shop. I let her know how I felt about all of this, and she hung up after I used an inappropriate word. I feel better having let all of you know.