Live Unlimited
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New returns fee
I love these clothes, order regularly and spend far too much with them truth be told. However, I’m a little disappointed with the newly introduced charge for returns. While I understand a company has to cover its costs, and that perhaps it will discourage ‘serial returners’ from taking advantage, I’d much rather their overheads were built into the price of the garments. To me this fee feels tantamount to charging £3 to take an item into a changing room and try it on, which clearly no-one would ever do. It will certainly change my shopping habits, as I’ll no longer be tempted to order things to try which I’m not entirely sure about…which will probably cut my shopping bill in half to be fair! So maybe I shouldn’t complain.
