Japan Airlines
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Never again
JAL service has completely fallen off a cliff and I recommend never flying with them again by switching to ANA. Our flight from Sapporo to Haneda was delayed by over 4 hours (weather impacted so understandable) but their bag drop system and customer service is completely rotten to the core. The oversize baggage counter was closed albeit 3 staffers manning the counter. I was told to queue up which took 2.25hrs - this is no hyperbole. They only had 2 desks open to accept well over a hundred people in the queue and one desk was clogged by a family who were tyring to work something out. Meanwhile, the 'group' check in counter was EMPTY and they wouldnt allow people to use this counter. EVEN BUISINESS CLASS customers. How the hell are business class passengers told to wait for 2 hours just to check in! Completely absurd. There was also a gentlman infront of me who waited the same time, but upon getting to the front of the queu was told he was in the wrong line. No signage No communication Broken system No thanks. I will never fly JAL again and will move completely to ANA for both my domestic and international flights between Australia and Japan.