Fedex Delivery
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No delivery no attempt to rectify
I was expecting a delivery of my Christmas turkey from Kelly bronze today. It needed to arrive today as we have to have our Christmas dinner tomorrow. It has not arrived. After attempting to contact FedEx I was cut off. Trying again I was waiting over 30 minutes to be told we can’t help you today and cut off again. There is no way of speaking to anyone at FedEx as the chat line was shut too. Even though I was trying during open hours. We would happily have collected it from the depot if they would have only spoken to us. This is a disgrace and I now have to get up at 6 in the morning to try to get a turkey as I have no idea when the one I’ve paid a small fortune for will arrive. I contacted Kelly bronze, who responded pretty quickly and they couldn’t get an answer either. On tracking FedEx claim they had an incomplete address, even though I’ve never had a mistake made by Kelly bronze before. Even if there was an issue no one contacted Kelly bronze to get the details they needed in time to get it to us. As it’s food you’d think they could make more effort. I write this out of frustration and the systems they have in place but knowing companies keep using them even though their star rating is so low,