Vietnam Airlines
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If I could give this airline 0 stars I…
If I could give this airline 0 stars I would. I booked a flight for my father to go to Vietnam over a month out. Within a couple weeks of booking, we found out that he was diagnosed with cancer. As a result of future appointments, he needed to cancel his flight to Vietnam through Vietnam Airlines. Vietnam Airlines requested extensive hospitalization records and I had given them all the proper documentation. They then said they needed manager's approval. I did not hear back for 1 week and when calling back, they would not pick up the phone or respond back to any emails. Essentially, they just ghosted me. WHAT KIND OF AIRLINE DOES THIS TO A CANCER PATIENT? IN ADDITION, THEY CHANGED MY DAD'S FLIGHT AND DELAYED IT FOR 6 HOURS. It's completely ridiculous. I am NEVER flying Vietnam Airlines ever again and will tell all my family and friends to never fly as well. Customer service is terrible. THEY JUST TAKE ALL YOUR MONEY AND RUN WITH IT.