Marco Pierre White Restaurants
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Embarrassing experience total amateurs! Avoid
If I could have given less than one star believe me I would! My daughter bought me a Wowcher coupon for afternoon tea for my birthday. After claiming it and booking at the restaurant within the Doubletree by Hilton in Hull and giving the voucher code, I went on Saturday 2/3/2024 my birthday. We ordered £50 worth of wine which we knew we would have to pay separately for. The food was nice and the service good, however, when it came to settle the bill I was asked for my voucher number as they had not recorded it on their system!!!! It was an awful moment which totally destroyed the experience completely! Luckily I had a screenshot on my phone as the lady disputed that I had correctly claimed the Wowcher! What a complete and utter shambles I left very angry and embarrassed and would never use this restaurant again. Update: I received a call from a young man who said he was the restaurant’s manager and I was appalled at his lack of empathy! He could not have cared less about what happened and made it feel like it was my fault! Arrogant little man who is clearly insensitive to customers concerns, which is very telling. I truly hope that this restaurant fails and closes! If I was a Michelin star chef I would not want my name on this sh!t show