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Gordon Ramsay Restaurants
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Check your bill!
This concerns the Gordon Ramsay restaurant at Heathrow, T5. While the food and atmosphere was passable for an airport, I got royally annoyed when I found that a 15% "Optional service charge" had been added to my bill without anyone asking me. If it is an OPTIONAL charge, it amounts to fraudulent behaviour to add it without telling the customer. And if it is in fact mandatory, the word "optional" shouldn't be used. Totally ruined my mood. Won't recommend this restaurant to anyone, quite the opposite, and will never visit again.