Airport Van Rental
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Bait and Switch.
Bait and Switch.. Buyer Beware. My contract agreement and reservation confirmation states UNLIMITED MILES. I booked a couple months in advance, however at arrival the person informed me it was NOT unlimited miles. Being the Friday before Spring Break, there were no other rentals available at other companies. There were 3 other people in line with the same issue. The van was dirty, one seat had orange stains and one seat buckle was missing the holding receptacle, so now we have enough seats and NOT enough seat belts. I had to end up bringing my personal vehicle in addition to the van rental on vacation to keep everyone safe. Upon return of the vehicle, I asked ( and videoed) me asking for a copy of my SIGNED rental agreement. After consulting with an attorney that specializes in Consumer Protection Laws, I was advised to get a copy. The attendant refused to give me a copy of the signed agreement and threatened to call the police. I have everything on video. I could not believe they would hold me to these terms and NOT EVEN give me a copy of the agreement that i signed?? So many ethical issues here, I hear a Class Action Lawsuit down the road for this company. Lesson Learned. Never Again. Save yourself the money and the trouble and book with a more ethical company. I wish I could post a picture of my rental confirmation that shows the big green check mark next to the all caps UNLIMITED MILES indicated. #SoWrong Rated5stars so it would show up on their website. They only post the five and four stars. I believe in full disclosure !