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John

John

Member since Invalid Date
2
Reviews
3.0
3 out of 5 stars
Average rating

Reviews by John

TH

Thornley Groves Estate Agents

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1 out of 5 stars

DO NOT USE THORNLEY GROVES

AVOID THORNLEY I do not write bad reviews normally, but unfortunately Thornley has been so bad I don't want anyone else to suffer in the same way. Below you will find the abrasive mindsets that Thornley Groves adopts: 1. Landlords are wealthy. Charge them for everything. 2. Agents time is more important than the landlords time. 3. Add big mark ups to contractor fees, cleaners, plumbers whatever you can think of. 4. Do as little as possible. 5. Charge as much as possible. 6. Do not think of solutions, just charge the landlord (they're wealthy). 7. Make things difficult so the landlord thinks we are adding value. 8. Use an out of date accounting system. 9. Preventative Maintenance? What's that?...just charge the landlord. 10. If the landlord decides to leave Thornley Groves, make the handover to any new agent as difficult as possible. That will teach them! I am not a wealthy landlord and I lived overseas for many years, so was unable to compare the market. Thornley simply charged me extortionate fees on the hope I wouldn't check, and unfortunately I didn't. My bad. I left a review previously about Katie who managed our property was sweet but even then I mentioned the rocky patch, that rocky patch was not just a patch. Now that I am resident in the UK again I decided to check the market. I was shocked at how much Thornley Groves were charging me compared to the market. My fault I know. The challenges really arose when we signed up a new letting agent. It was like Thornley were throwing a tantrum. They refused to be helpful, they made the new agent runs around, refused to respond to her questions, made it difficult to get the keys for handover, claimed they had got the end of tenancy cleaners in, then told the cleaners only to clean the microwave and the cooker, then charge the landlord and on top of that hadn't bothered to ensure the property had a valid EICR. The new agent found a new tenant and despite Thornley promising a handover date and a clean, had to book a hotel for a few nights as Thornley hadn't done what it said it would and to top it off, the new agent had to employ another cleaner to actually clean the property. There is so much more, my recommendation. Choose someone else.