Japan Airlines
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Flights cancelled, thrown in the lurch
Awful experience with JAL. I booked flights months ago, and today I'm advised that my flights have been cancelled with no explanation. After hours on hold, I'm told all other flights are fully booked as I'm traveling at a busy time (I know - that's why I booked months in advance) so there is no option except to give me a refund (which takes 2-3 months to process...seriously). I now have thousands of dollars of accommodation/bookings in Japan, and no way to get there. My only real option is to book a new ticket with Qantas at twice the price. So I'll be 2 grand out of pocket thanks to JAL - no hope of any compensation, of course, and travel insurance won't cover a cancellation this far out. Do yourself a favour and stay away from JAL.