Chase Games
View company profile →
AVOID ANY PREORDER WITH THEM
I placed a large GBP500+ Shining Fates preorder with them in December. 6 months later I have still not received a single product of my order !!! Communication wise, 1 single email received in 6 months to explain they have stock issues. I called more than a dozen time the office across a 2 weeks period of time, no one ever picked up the phone a single time. I emailed them 4 times and somehow their answer went into my Spam box so never received it. I ended up opening a case on PayPal since I could not reach them and they accused me of trying to scam them. Amazing! And not a single excuse for keeping my money for more than 6 months and not delivering the products ordered. These guys are obviously clearly amateurs. They took way too many preorder while everyone knows Pokemon allocation is very harsh due to stock issues. But not only they are incompetent, they are also rude and with a very poor customer service. I have asked to cancel my order and after 5 days without any answer I escalated to PayPal who tried to reach to them. They never answered and PayPal arbitraged in my favour and forced them to refund me. I was glad I used PayPal !!! These guys are completely dishonest. 1st and last time I ever order with this company. Would definitely recommend to stay away.