Plumbing & Gas Pty Ltd
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Beware - Under investigation for charging 10x reasonable cost
Hi unfortunately Metropolitan Plumbing and Electrical have been on A Current Affair multiple times and under investigation by the authorities, known for charging 10x reasonable cost (do a Google search to find out more). I unfortunately didn’t know this when charged $4200 for a failed safety switch replacement with a range of practices I have reported to the ACCC for investigation as likely misleading, coercive and unconscionable practice. If this has been your experience it is important to report them. There are 3 simple actions you can take (the below applies to SA but you can do similar in any state - noting they operate over 200 business names and buy up the top Google ads with MrEmergency one of many of their other names). 1) lodge a complaint through a simple online form to your state’s Business and Consumer services 2) Report a complaint also through a simple online form to the ACCC 3) Write by email to your most vocal member of Parliament - for South Australians I suggest in particular SA independent Member of Parliament Frank Pangallo who had a long career as a journalist including hosting the current affairs program Today Tonight Also consider letting A Current Affairs or other media outlet know of your similar experience to what they have reported for any follow up media attention of these practices. Google is your friend to find links to all of the above as Trustpilot doesn’t allow links. It is important for our voices to be heard and the more people lodging complaints will increase the likelihood of action and this company continuing price gouging hard working Australians. Although price gouging isn’t illegal in Australia if it is so excessive such as 10x action may be able to be taken. More importantly it is illegal to mislead, deceive or undertake coercive or unconscionable behaviour. So if they used words such as your home won’t be legally compliant if you don’t agree for them to undertake the work or one of their higher alternative quotes, or if they pressured you in some other way to proceed then this can be reportable and could possible have criminal consequences depending on your individual facts. So please don’t stay silent and take the time to report to the authorities. There is one individual owner making an obscene profit off the backs of hard working honest Australians.